LAS VEGAS - Nov. 4, 2025 - PRLog -- eDirectGlass, the first technology company in the automotive glass repair and replacement (AGR) industry to deliver real-time web quoting and scheduling over 15 years ago, has once again raised the bar with the introduction of its Next-Generation AI Plug-In for social media and websites — an intelligent, data-driven solution designed to redefine how auto glass shops engage, quote, and convert customers online.
Building on eDirectGlass's long-standing leadership in digital shop management and automation, the new AI plug-in enables shops of any size to offer instant, accurate quotes (over 98% accuracy), supplier-driven availability, and customer self-scheduling directly through their website or social media channels — including platforms such as Facebook Messenger.
"We pioneered online quoting and scheduling for the auto glass industry 15 years ago, and this next-generation AI tool takes that foundation to an entirely new level," said Gary Hart, Founder of eDirectGlass. "Today's customers expect instant, intelligent interactions — and our AI plug-in delivers exactly that while empowering shops to capture more business 24/7."
Recent consumer data underscores the demand for automated, seamless digital experiences:
- ✅ 70% of customers now expect a company's website to include a self-service application.
- ✅ 40% of consumers prefer self-service over human contact.
- ✅ 73% of customers prefer to use a company's website rather than social media, SMS, or live chat for support.
The service is designed to work regardless of a shop's existing management or POS system. Even shops using free services like GlassPartMatch can integrate the AI plug-in quickly and affordably, enabling them to compete with large corporate providers without heavy infrastructure costs.
The AI Plug-In also connects to industry supplier network, ensuring real-time glass part availability and pricing accuracy. Shops benefit from smarter quoting, streamlined scheduling, and higher customer conversion rates — all powered by data and automation.
Shops can experience the AI social media plug-in in action at Shades Auto Glass on Facebook by clicking the Message button. The website module is also available for live review at www.edirectglass.com/aiwebsales.
The eDirectGlass Next-Generation AI Plug-In officially launches at the 2025 SEMA Show in Las Vegas on Tuesday, November 3, with demonstrations throughout the week.
For partnership, integration, or reseller inquiries, contact eDirectGlass at info@edirectglass.com or visit www.edirectglass.com.
About eDirectGlass
Founded in 2002, eDirectGlass revolutionized the automotive glass repair and replacement industry as the first cloud-based management system offering real-time online quoting, scheduling, and claims management. Today, eDirectGlass continues to lead with AI-driven innovations that empower independent shops, improve customer experiences, and drive digital transformation across the AGR sector.
Photos: (Click photo to enlarge)
Source: eDirectGlass
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