Covisian Group, a technology company specializing in providing services and technologies to improve customer experiences (CX) globally, will have an expanded presence at Customer Contact Week 2025, June 9 to 12, 2025, at Caesars Forum, Las Vegas. As a Premier Sponsor, the company will participate in and lead engaging sessions and showcase its Smile.CX technology in Pavilion #5. Join us and go to https://covisian.com/us/ask-for-a-demo-las-vegas-2025/ to schedule a demo of Smile.CX.
Tuesday, June 10, 10:00 AM PDT
CCWomen Summit: Stronger Together: How Women Lead, Overcome, and Lift Each Other in Customer Contact
In a world where professional challenges are inevitable, how women support, mentor, and empower one another can make all the difference. Join an inspiring conversation with female leaders who are reshaping the narrative around mentorship, resilience, and collaboration. From embracing vulnerability to standing firm in the face of adversity, panelists will explore how leaning on collective wisdom, amplifying each other's successes, and navigating difficult situations without ego strengthens individual careers and the entire business ecosystem.
Tuesday, June 10, 3:30 PM PDT
Workshop: Smile Therapy: A Journey to Happy Customers
Dashboards, KPIs, SLAs, technological integrations, reports, data flows… these are our everyday realities. Amid the whirlwind of transformation driven by generative AI, we have forgotten our fundamental purpose – to put genuine customer happiness at the heart of every interaction. Join us for an unforgettable interactive workshop where "Smile Therapy" comes to life. Experience a unique gamified session where you will learn, compete, collaborate, and create.
- Participate in imaginative storytelling and build the worst customer service nightmare ever conceived.
- Compete to craft the most engaging and hilarious stories of CX gone wrong—and then transform them into moments of pure delight.
- Come, play, laugh, and learn how to make happiness your ultimate KPI. Because, in the end, every contact is a chance to create a smile.
Thursday, June 12, 8:00 AM PDT
Main Stage Session: Smile More, Stress Less: Putting Customer Joy at the Center of the Journey sponsored by Smile.CX
With AI, automation, and performance metrics central to the advancement of the contact center, it’s easy to forget the most powerful outcome of each customer interaction: a genuine smile. This conversation invites contact center and CX leaders to reflect on the evolving definition of success and how we can realign strategies and cultures to prioritize joy, not just efficiency.
About Covisian USA
New York-based Covisian USA, a division of Covisian Group, helps contact centers deliver exceptional customer experiences through technology that brings together the best of human intelligence, GenAI and automation. Learn more at https://covisian.com/.
View source version on businesswire.com: https://www.businesswire.com/news/home/20250528374608/en/
Contacts
Katie Padilla
(202) 878-8315
covisian@padillaco.com
