The inaugural cohort has completed comprehensive hands-on, instructor-led training and earned comprehensive CloudEmpower Digital certification in modern CX and cloud technologies, including Amazon Connect, and other CCaaS Solutions, and automation workflows. Participants also gained practical implementation experience, preparing them for roles such as CX platform administrators, contact center engineers, and conversational AI engineers.

ForwardProgress-certified professionals are for immediate engagement, providing organizations with access to talent trained on the technologies they are actively deploying today.

ForwardProgress was launched to address a growing gap in the workforce: demand for cloud and CX talent continues to outpace supply, particularly in areas such as contact center automation and AI-driven customer engagement. The program creates a new pipeline of project-ready professionals equipped with both technical certifications and real-world experience needed to deliver superior outcomes for customers.

CloudEmpower developed ForwardProgress in collaboration with Tribal communities to expand access to technology careers while supporting workforce development and long-term economic opportunity.

In addition to certification, participants gain access to paid CloudEmpower contract opportunities and long-term placement pathways, enabling organizations to engage talent that is both certified and implementation-ready. Organizations interested in contacting ForwardProgress-certified talent, partnering on workforce development initiatives, or participating in future cohorts are encouraged to connect with CloudEmpower.

About CloudEmpower:

CloudEmpower is a cloud and customer experience (CX) services company specializing in Contact Center as a Service (CCaaS) solutions. The company helps organizations launch, optimize, and scale modern contact centers through flexible delivery models, managed services, and tailored expert resources. Beyond technology, CloudEmpower is committed to workforce development and community empowerment, creating new pathways into cloud and CX careers.

For more information, visit www.cloudempower.io

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