AI voice agent saves practices up to 200 staff hours per week

Relatient, the leading AI-powered patient scheduling platform, today announced that Dash Voice AI, part of the Dash^® patient access platform, has been named an honoree in the 2026 Healthcare Innovation Impact Awards. The recognition highlights how Dash extends its intelligent automation to phones, resolving patient calls end to end.

The Healthcare Innovation Impact Awards recognize products, services and technologies that are advancing healthcare through innovation, measurable impact and real-world value. Dash was selected as a Bronze honoree by an anonymous panel of healthcare professionals, which evaluated solutions based on innovation, demonstrated results and the ability to address important challenges across the healthcare ecosystem.

Launched in April 2025, Dash Voice AI answers patient calls 24/7, manages thousands of conversations at once, and completes tasks such as appointment cancellations and rescheduling without staff intervention. AI voice agents run on the same rules-based scheduling intelligence that powers the Dash platform, integrating with call center IVR systems, digital engagement tools, EHR platforms and more to move beyond complex patient scheduling into clinical request automation.

"Healthcare doesn't need another AI tool that summarizes what patients say. That only defers work instead of making it actionable," said Jeff Gartland, CEO of Relatient. "Dash takes that next step, automatically scheduling, rescheduling or routing requests to the correct department. This recognition is a credit to our clients, who have shown that patients will embrace AI when it gets them to the right answer, and the right care team, faster."

Relatient clients using Dash Voice AI report strong outcomes:

• 72% of calls are resolved without human intervention
• Up to 200 staff hours are saved per week, freeing teams to focus on more complex or critical patient interactions
• 30-40% call center FTE reduction through automation
• More than half of patients accept a link to self-schedule online when the AI agent offers one

"We are pleased to recognize Relatient and the team behind Dash Voice AI as a 2026 Healthcare Innovation Impact Award honoree," said Melinda Taschetta-Millane, market content director, healthcare, at Endeavor Business Media. "The Impact Awards highlight innovations that are making a meaningful difference in healthcare, and Relatient demonstrated how voice AI grounded in existing scheduling intelligence can resolve patient requests end to end, with measurable gains in staff capacity, call efficiency and patient satisfaction."

About the Healthcare Innovation Impact Awards

The Healthcare Innovation Impact Awards recognize outstanding products, services and technologies that are advancing healthcare through innovation, measurable impact and real-world value. Entries are evaluated by an anonymous panel of healthcare professionals, with Gold, Silver and Bronze awards designated for qualifying innovations. The 2026 program recognizes innovations introduced and available for purchase by end users between Jan. 1, 2025, and Dec. 15, 2026.

About Relatient, Inc. Relatient is a healthcare technology company dedicated to improving patient access through intelligent, mobile-first solutions. Dash^® by Relatient is a Best in KLAS intelligent patient access platform that integrates with leading EHRs and PM systems to automate scheduling, streamline patient communication, online chat, mobile payments, and digital intake. Trusted by over 50,000 providers and managing approximately 170 million appointments annually, Relatient helps healthcare organizations optimize workflows, reduce no-shows, and enhance the patient experience with modern, consumer-driven solutions.

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"Healthcare doesn't need another AI tool that summarizes what patients say," said Jeff Gartland, CEO of Relatient. "Dash takes that next step, automatically scheduling, rescheduling or routing requests to the correct department."