Expanded coverage combines licensing, technical, and legal expertise with ongoing SAM managed services supported by the ArxPlatform®

LicenseFortress, an independent software asset management and licensing advisory firm, today announced the expansion of its suite of services to include ServiceNow. The expanded coverage brings compliance and optimization reviews, audit defense, contract and renewal advisory, and SAM managed services to organizations seeking greater control over their ServiceNow costs and licensing obligations.

The ArxPlatform® has integrated with ServiceNow for years, incorporating customers’ existing discovery and inventory data into broader software asset management efforts. This expansion extends LicenseFortress’ advisory and managed services to the licensing of ServiceNow itself, helping customers assess contractual rights, validate usage, address compliance gaps, and plan future investments.

As organizations expand ServiceNow across departments and workflows, changes in user roles, subscription entitlements, product packages, and contractual terms can create unnecessary costs or unexpected licensing exposure. LicenseFortress brings together licensing specialists, infrastructure engineers, and integrated legal counsel through Beeman & Muchmore LLP to evaluate those issues against each customer’s agreements, technical environment, and business requirements.

“Having subscription data is only the starting point. Customers also need to understand what their agreements permit, how their environment is being used, and what changes could affect their costs or compliance,” said Dean Bolton, Co-Founder and Chief Architect of LicenseFortress. “Our ServiceNow coverage brings licensing, technical, and legal expertise together, whether a customer needs help with a specific renewal or ongoing oversight through our SAM managed services.”

LicenseFortress’ ServiceNow services include:

• Compliance & Optimization Reviews: Evaluate agreements, subscription entitlements, user roles, and actual usage to establish a defensible licensing position, identify potential compliance gaps, and uncover unused or underused subscriptions.
• Audit Defense: Assess vendor requests, validate licensing claims, and develop responses grounded in technical evidence and contractual rights, with licensing experts and legal counsel involved throughout the engagement.
• Contract & Renewal Advisory: Define requirements, assess subscription and packaging options, review contractual terms, and establish negotiation priorities before renewals or additional purchases.
• SAM Managed Services: Extend licensing management beyond a point-in-time review through ArxSecure®, combining ongoing monitoring and proactive alerts from the ArxPlatform with expert analysis and guidance to address changes, manage compliance risk, and sustain cost optimization.
• Expansion Planning: Evaluate the licensing and cost implications of adding users, products, or workflows before making additional commitments.

The ArxPlatform is the technology engine behind every LicenseFortress engagement. LicenseFortress configures the platform and validates the licensing data it collects, integrating with customers’ existing tools where appropriate. Licensing experts and legal counsel then cross-reference that data against the customer’s architecture, entitlements, and contractual rights. Project engagements use a point-in-time assessment, while SAM managed services provide continuous monitoring and proactive alerts.

LicenseFortress’ approach combines people, process, platform, and protection. Its engagements bring together vendor-specific licensing knowledge, technical expertise, and embedded licensing attorneys, with fixed fees and no surprise hourly invoices. The firm does not resell software or take vendor commissions, keeping its recommendations independent of incentives to sell additional licenses.

For customers with qualifying Oracle requirements, LicenseFortress also offers ArxProtect®, a SAM managed service tier that adds a financial guarantee for qualifying Oracle licensing advice, subject to the applicable agreement. That guarantee does not extend to ServiceNow or Oracle Java.

ServiceNow joins Oracle, Oracle Java, Microsoft, VMware, IBM, SAP, and Adobe in LicenseFortress’ software publisher coverage. Across these publishers, the firm helps organizations assess compliance, reduce unnecessary spending, respond to audits, and negotiate contracts with a clearer understanding of their rights and requirements.

For more information about LicenseFortress’ ServiceNow services, visit licensefortress.com.

About LicenseFortress

Founded in 2017, LicenseFortress is an independent software asset management and licensing advisory firm that combines licensing specialists, technical experts, and integrated legal counsel through Beeman & Muchmore LLP. Supported by the ArxPlatform®, the firm delivers fixed-fee advisory engagements and ongoing SAM managed services to help organizations manage compliance risk, optimize costs, and navigate vendor audits and contract negotiations. LicenseFortress does not resell software or take vendor commissions. Learn more at licensefortress.com.

View source version on businesswire.com: https://www.businesswire.com/news/home/20261112055756/en/

Our ServiceNow coverage brings licensing, technical, and legal expertise together, whether a customer needs help with a specific renewal or ongoing oversight through our SAM managed services.