MIND 24-7, an Arizona-based provider of walk-in mental health and substance use services to individuals of all ages, has chosen Netsmart to advance its organization’s technology infrastructure and better support its urgent mental healthcare and crisis stabilization network. Through this collaboration, MIND 24-7 will implement the CareFabric^® platform, replacing a complex environment of various systems with a unified, purpose-built behavioral health technology ecosystem designed to support greater efficiency and future growth.

By selecting myAvatar^®, an industry-leading electronic health record (EHR) for behavioral health and addiction services that leverages near real-time analytics, MIND 24-7 aims to enhance its clinical capabilities and equip care providers with streamlined processes and greater data visibility to support crisis stabilization efforts for children, teens and adults. Through the Netsmart and BD Pyxis^™ MedBank^™ partnership, automated dispensing technology will further simplify medication management workflows for nurses and clinicians by connecting dispensing activity into the EHR workflows.

“Every person deserves mental health support that is timely, accessible and rooted in compassion. Today, technology plays an important role in making that happen,” said Jim Wescott, MS, RN, Chief Executive Officer, MIND 24-7. “Choosing a technology platform that supports our goals for clinical quality and patient safety is a top priority. By using a range of advanced solutions, we can simplify workflows, increase automation and build the capacity needed to support our around-the-clock operations.”

MIND 24-7 will leverage a variety of solutions and services within the CareFabric platform, including consumer engagement software to provide individuals with secure access to their health information and launch telehealth visits directly from the portal. Revenue cycle management and interoperability solutions will support MIND 24-7 in its efforts to streamline operations, strengthen financial performance and enable more seamless data exchange across care teams.

Expanding its use of artificial intelligence (AI), the organization will implement Bells^™ Quality Coach to help its staff advance compliance and quality review processes. The solution will support MIND 24-7 in conducting more efficient audits and timely reviews, helping its clinical and compliance teams evaluate documentation consistently while remaining focused on delivering high-quality care.

“We believe MIND 24-7 is a key player in the movement to expand and expedite access to urgent mental healthcare,” said Kevin Mallot, SVP and Managing Director, Human Services, Netsmart. “Its innovative approach is helping transform how individuals and families receive mental health and crisis services in the communities it serves. We are honored to collaborate with MIND 24-7 and provide an intelligent technology platform with AI capabilities that can support its continued growth and extend its life-changing impact into new communities.”

Beyond enhancing current capabilities, this collaboration with Netsmart will provide MIND 24-7 with an adaptable technology platform needed to support expansion into new states and service lines. By bringing integrated capabilities onto a single platform and increasing organizational self-sufficiency, MIND 24-7 will be better positioned to respond to evolving community needs and broaden access to urgent behavioral health services.

About MIND 24-7

MIND 24-7 provides walk-in behavioral health care for children, adolescents and adults experiencing urgent mental health needs. With locations open 24 hours a day, seven days a week, MIND 24-7 offers immediate access to clinical assessment and a range of services, including Express Care, Crisis Care and ongoing outpatient treatment through Progressions. No appointment is required. For more information, visit MIND24-7.com.

About Netsmart

Netsmart is an industry-leading healthcare technology organization empowering providers to deliver value-based care to the individuals and communities they serve. The Netsmart CareFabric^® platform serves as a unified, connected framework of solutions and services for human services, post-acute, payer and public sector communities. Together with our clients and Marketplace vendors, we develop and deliver innovative technology, including electronic health records (EHRs), interoperability, analytics, augmented intelligence (AI), population health management and telehealth solutions and services that assist organizations in transforming the care they deliver. The result has helped make a positive impact on the lives of more than 165 million individuals.

For more than 55 years, Netsmart has helped provider organizations in their efforts to improve the health and wellbeing of the communities we collectively serve. To learn more, visit ntst.com and connect with us on LinkedIn, Facebook or X.

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MIND 24-7 selected the Netsmart CareFabric to unify its behavioral health technology, expand AI-powered quality and automation, streamline clinical, medication management and operational workflows, strengthen data exchange and support continued growth.