Ellipsis Health and Clearstep are bringing together emotionally intelligent voice AI and clinically validated triage protocols to deliver more effective care management

Ellipsis Health, the most trusted AI Care Manager in healthcare, today announced a partnership with Clearstep, the market leader in AI-powered triage and healthcare navigation, to integrate Clearstep's industry-leading clinical triage APIs into Sage, Ellipsis Health's emotionally intelligent AI Care Manager. The partnership helps healthcare organizations offer patients a more complete care management experience. Sage leads with empathetic, voice-based check-ins, while Clearstep's triage protocols power the underlying symptom assessment and care navigation workflow.

Care management has long struggled with a fundamental gap. Patients need timely, accurate clinical guidance, but overstretched care teams cannot be available around the clock to triage every concern. The result is missed escalations, unnecessary ER visits, and patients who fall through the cracks between appointments.

Ellipsis Health addresses this challenge through Sage, an AI Care Manager powered by its patented Empathy Engine. Trained on more than 3 million clinical conversations, Sage analyzes vocal cues in real time to assess emotional signals and adapt responses accordingly, enabling clinically grounded interactions that meet patients where they are. By integrating Clearstep's APIs, Sage can now ask patients how they are feeling and, when appropriate, move into a structured triage workflow grounded in gold-standard protocols, all within a single, natural conversation.

"Our partnership with Clearstep represents a meaningful step forward in what AI-driven care management can deliver," said Mainul Mondal, Founder and CEO of Ellipsis Health. "Sage was built to engage patients with the empathy and intelligence of a skilled care navigator. By combining that capability with Clearstep's clinically validated triage protocols, we can now offer our customers a truly end-to-end experience, one that guides patients to the right level of care at the right time.”

Clearstep's triage protocols are trusted by more than 300 hospitals and have helped nearly 7 million patients, providing the clinical credibility and proven safety profile that health systems and payers require when deploying AI at scale. For Ellipsis Health customers, this integration means Sage can now handle a broader set of patient interactions, from routine wellness outreach to real-time symptom assessment.

"What excites us about this partnership is that Ellipsis Health shares our same commitment to the patient experience,” said Adeel Malik, Co-Founder and CEO of Clearstep. “Bringing our triage capabilities into Sage means patients now get clinical guidance through a conversation that feels genuinely supportive, and that is a meaningful step forward in care management.”

About Ellipsis Health

Ellipsis Health is an AI healthcare company transforming care management through an emotionally intelligent AI voice agent. Powered by its patented Empathy Engine, the company's AI Care Manager, Sage, expands provider capacity, streamlines workflows, and elevates patient engagement, allowing clinical staff to operate at the top of their license. Ellipsis Health is trusted by top-tier healthcare organizations, including leading providers and payers, to deliver AI solutions proficient at handling patients with complex physical, behavioral and social needs that drive the majority of healthcare costs. Learn more at www.ellipsishealth.com.

About Clearstep

Clearstep is addressing critical challenges in healthcare access, engagement, and efficiency with its AI-powered solutions for self-triage and care navigation. By combining clinically validated protocols with advanced AI capabilities, Clearstep empowers health systems to reduce unnecessary care utilization, streamline workflows, and enhance patient outcomes. Trusted by health systems across the U.S., Clearstep's solutions are paving the way for a more accessible and efficient healthcare future. Learn more at www.clearstep.health.

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