#1 Event for Service Management Professionals Offers Education, Tech and Connections

HDI, the leading organization dedicated to elevating service and support across the enterprise, today unveils the 2025 Service Management World conference program. Service Management World, the #1 event for service management professionals, takes place November 16-20, 2025 at the Disney's Coronado Springs Resort in Orlando, FL. Register here.

Cindee Stott, Events Director, HDI said, “Service Management World is dedicated to helping service management professionals manage customer and business expectations, discover emerging resources and technologies, and stay ahead of evolving practices and frameworks – all with the goal of helping attendees transform their organizations.”

The Conference Program offers dozens of sessions from industry experts through four tracks:

• Connecting the Dots: Frameworks and Methodologies
• Optimizing Culture and Leadership
• Driving Strategic Decision-Making
• Modernizing Service Management

Service Management World will offer over ten Case Studies from leading organizations such as DeSimone Consulting Engineers, GTS Technology Solutions, City of Henderson, The Home Depot, Pennsylvania State University, PeopleReign, SAIC, St. Jude Children's Research Hospital, University of Alaska Anchorage, University of Maryland and Wilk Consulting Group. Attendees will get a unique look into the key successes and lessons learned when implementing a successful service management strategy.

The event will also feature insightful and inspiring Keynote Presentations.

• Steve Lerch, Innovation Evangelist, will present “Innovation Leadership: Inspiring People to Think Differently.” Lerch will reveal the strategies driving the most innovative organizations, and how those strategies can be applied to any business, regardless of size, industry, or budget.
• DeeDee Trotter, three-time Olympian will present “I Can, I Must, I Will: Harnessing Your Own Internal Force to Break Limits.” Trotter knows what it takes to turn pressure into power. In this session, attendees will learn how to harness internal forces to break limits, elevate careers, deepen relationships, and crush goals.
• Adam Braun, Business Insider 40 Under 40 and Wired's 50 People Who Will Change the World, will present “Build For Where The World Is Headed: How The Best Leaders Navigate Uncertainty To Shape The Future.” Through a teachable four-step framework, Braun will show attendees how great companies anticipate tomorrow’s reality, today.

Attendees have the opportunity to attend six pre-conference training courses, including:

• Support Center Director
• Support Center Manager
• Knowledge-Centered Service Principles
• ITIL® 4 Foundation - Accredited
• Experience Foundation
• AI in the Support Organization

View the program here.

The Expo Hall will feature sponsors showcasing dozens of products and services. Select exhibitors include: Freshworks, ManageEngine, and InvGate.

In addition, the event will offer unlimited Networking Opportunities for service management leaders.

To register for Service Management World, click here.

For sponsorship opportunities, contact Keith Gregory at Keith.Gregory@informa.com.

Media interested in a media pass, email Meryl Franzman at meryl.franzman@informa.com.​

Click here for more information on Service Management World or stay up to date on Facebook or LinkedIn.

About HDI

For more than thirty-five years, HDI has partnered with thousands of professionals and their organizations to improve their performance by helping them to: drive change, harness knowledge, transform teams, make connections, and turn challenges into opportunities. HDI empowers the technical support and service management community to advance their strategy, operations and teams through optimized service delivery. From the employee to the enterprise, HDI transforms service and support through its comprehensive lineup of training and certification courses, industry-leading annual conferences, results-driven consulting services, community-based networking opportunities, and insightful research and informational resources. What does HDI stand for? HDI stands for smarter service resulting in better business outcomes. Learn more at https://www.thinkhdi.com/. HDI is brought to you by Informa Connect.

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