ENGAGE 2026 — Verint^® honored its partners across North and Latin America during Engage 2026 in Las Vegas. The Engage Partner Awards winners were recognized for their role in helping organizations operationalize AI in the contact center.

For many organizations, AI in the contact center remains stuck in pilots and early deployments. The Engage Partner Award winners help customers move beyond experimentation, embedding AI into daily environments and delivering measurable improvements in handle time, agent capacity and self-service performance.

Each nominee was evaluated on the strength, scale and consistency of outcomes achieved across customer deployments.

The 2026 honorees:

Global Winners

• Global Partner of the Year – Five9

North American Winners

• North America Partner of the Year – Cisco
• Public Sector Partner of the Year – TTEC Digital
• North America Rising Star of the Year – Sandler Partners
• CX Automation & Innovation Award – SPAR Solutions

Latin American Winners

• Latin America Rising Star of the Year – Cisco LatAm
• Latin America CX Automation Award – Avaya LatAm
• Latin America Innovation with AI & Bots – Datagrama Comunicaciones

“Our partners are doing the work to put AI into production and prove its value on our customers’ P&Ls,” said John Bourne, senior vice president, global channels and alliances at Verint. “That’s how the gap between AI pilots and outcomes gets closed, which every award winner has accomplished.”

Visit Partnering with Verint for more information on how to achieve stronger, faster, measurable outcomes.

About Verint

Verint^® is a leader in Customer Experience (CX) Automation, serving a customer base that includes more than 80 of the Fortune 100 companies. The world’s most iconic brands use the Verint CX Automation Platform and our team of AI-powered bots to deliver tangible AI Business Outcomes, Now™ across the enterprise. Verint is uniquely positioned to help brands increase CX Automation with our differentiated, AI-powered platform; driving enhanced customer engagement, increased efficiency and reduced costs across contact centers, back offices and digital channels. Verint, The CX Automation Company™, is proud to be Certified™ by Great Place To Work^®. Learn more at Verint.com.

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The Engage Partner Award winners help customers move beyond experimentation, embedding AI into daily environments and delivering measurable improvements in handle time, agent capacity and self-service performance.