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Articles published by J.D. Power

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Utilities Failing to Connect with Customers on Digital Channels, J.D. Power Finds
From J.D. Power
Via Business Wire
Vehicle Dependability Still Suffering Due to Pandemic Aftershocks, J.D. Power Finds
From J.D. Power
Via Business Wire
Low Satisfaction with Cost and Promotions Brings Down Overall Satisfaction with Wireless Retail Experience, J.D. Power Finds
From J.D. Power
Via Business Wire
Wireless Product Complexities and Evolving Customer Expectations Lead to Drop in Customer Care Satisfaction, J.D. Power Finds
From J.D. Power
Via Business Wire
J.D. Power Brings Industry-Leading Customer Behavior Analytics to Databricks Marketplace with Delta Sharing Integration
From J.D. Power
Via Business Wire
J.D. Power-GlobalData Automotive Forecast January 2025
From J.D. Power
Via Business Wire
Wireless Network Quality Improvements Necessary as Customer Demands Grow, J.D. Power Finds
From J.D. Power
Via Business Wire
Many Small Businesses Add Card Payment Surcharges to Customer Purchases as Point-of-Sale Payment Methods Proliferate, J.D. Power Finds
From J.D. Power
Via Business Wire
Auto Manufacturer Websites Need Updating to Increase Satisfaction, J.D. Power Finds
From J.D. Power
Via Business Wire
J.D. Power-GlobalData Automotive Forecast December 2024
From J.D. Power
Via Business Wire
Monthly Residential Electric Utility Bills at Highest Level Ever, J.D. Power Finds
From J.D. Power
Via Business Wire
Auto Finance Websites and Mobile Apps Struggle with Customer Experience and Effective Two-Way Communication, J.D. Power Finds
From J.D. Power
Via Business Wire
Customer Satisfaction with National Banks Improves as Trust Levels Rise, J.D. Power Finds
From J.D. Power
Via Business Wire
Declining Satisfaction with Apps among Owners of Gas-Powered Vehicles Highlights Gaps in Key Features and Performance, J.D. Power Finds
From J.D. Power
Via Business Wire
Gas Utility Residential Satisfaction Lowest Since 2015, J.D. Power Finds
From J.D. Power
Via Business Wire
Half of Small Business Credit Card Customers Struggle with Financial Health as Majority of Those Businesses Carry Revolving Debt, J.D. Power Finds
From J.D. Power
Via Business Wire
Customer Satisfaction with Digital Claims Process Surges as Insurance Carriers Load New Features onto Apps, J.D. Power Finds
From J.D. Power
Via Business Wire
J.D. Power-GlobalData Automotive Forecast November 2024
From J.D. Power
Via Business Wire
Wealth Management Clients in Canada Embrace Mobile Apps and Websites That Deliver Personalized Advice and Guidance, J.D. Power Finds
From J.D. Power
Via Business Wire
Wealth Management Clients Expect More Personalized Experience from Their Firms’ Mobile Apps and Websites, J.D. Power Finds
From J.D. Power
Via Business Wire
2025 U.S. ALG Residual Value Awards Underscore Importance of Disciplined Approach to Pricing and Incentives
From J.D. Power
Via Business Wire
Auto Lenders Confront Growing Ranks of Financially Vulnerable Customers, J.D. Power Finds
From J.D. Power
Via Business Wire
Electric Utility Business Customer Satisfaction Surges as Utilities Step Up Proactive Outreach and Help Customers Manage Costs, J.D. Power Finds
From J.D. Power
Via Business Wire
Assisted Living/Memory Care Senior Living Communities See Stronger Family Member Satisfaction Since Pandemic, J.D. Power Finds
From J.D. Power
Via Business Wire
Mortgage Lenders That Help Customers Navigate Tough Housing Market Reap Benefits, J.D. Power Finds
From J.D. Power
Via Business Wire
Inventory and Pricing Drive Gains in Sales Satisfaction but Other Areas Have Modest Improvement, J.D. Power Finds
From J.D. Power
Via Business Wire
Fraud Protection and Resolution Become Critical Components of Customer Experience for Banks and Credit Card Issuers, J.D. Power Finds
From J.D. Power
Via Business Wire
Satisfaction with Store-Bought Mattresses Springs Back, Tying with Online Purchase Satisfaction, J.D. Power Finds
From J.D. Power
Via Business Wire
Brand Reputation Top Reason Home Security Shoppers Select System, J.D. Power Finds
From J.D. Power
Via Business Wire
Asset Manager-Advisor Relationship Increasingly Dependent on Easy-to-Use Websites and Seamless Digital Experience, J.D. Power Finds
From J.D. Power
Via Business Wire
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