This year's nominations reflected an extraordinary range of sectors—from education and finance to health care and community service—each showcasing the compassion, innovation, and leadership that define outstanding service.
"The 2025 nominations represented some of the most inspiring stories of service we've ever received," said NCSA COO Wes Tindal. "Every finalist demonstrated a deep commitment to their customers, communities, and colleagues. This year's winners embody the very best of what service leadership looks like."
The 2025 All-Star Award winners are:
- Service Organization of the Year: The School District of Philadelphia
- Service Team of the Year: United Bank Customer Care Team
- Service Person of the Year: Adrianna Sperkacz, Group Director, People Experience, Apex Health
- Contact Center Representative of the Year: David LaFleche, LCCSP, Supervisor: Online Support Team, First Financial Bank
- Service Volunteer of the Year: Deb Presley, President, Central Illinois Down Syndrome Organization (CIDSO)
In their own words, this year's honorees shared what the recognition means to them:
"This award reflects our dedication to listening, responding, and engaging with empathy to strengthen the partnership between families and schools," said Alexandra Coppadge Wright, Chief of Communications and Customer Service for the School District of Philadelphia.
"This award is a testament to the extraordinary service our team provides and United's unwavering commitment to putting customers' needs first," said Janelle Nixon, SVP and Director of Customer Care, United Bank.
"Service excellence transcends borders—it's about humanity," said Adrianna Sperkacz. "When we serve with heart, we transform not only organizations but the lives of all those we serve."
"To receive such a high honor is the pinnacle of my career, though without the world-class teammates I have, this award wouldn't have happened," said David LaFleche. "I'm deeply grateful for this recognition."
"My 33 years of service have been a labor of love to bring forth a brighter future for families touched by Down syndrome," said Deb Presley.
Each year, the NCSA All-Star Awards celebrate outstanding examples of how service professionals bring empathy, excellence, and innovation to their work. Winners are announced during National Customer Service Week (October 6–10, 2025)—a global celebration recognizing those who make a difference in customers' lives every day.
NCSA is the global membership organization dedicated to advancing service excellence through professional development, certifications, and training. Its hallmark certifications include the Certified Customer Service Professional (CCSP®) for leaders and the Direct Contact Service Professional (DCSP®) for frontline professionals.
For more information on the NCSA All-Star Awards, visit https://www.nationalcsa.com/all-stars.php.
Photos: (Click photo to enlarge)
Source: National Customer Service Association
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