BSPK, the unified commerce and clienteling software built for luxury and specialty retail, today announced it has been named Best Clienteling Software for 2026 by Top Rank Software. This software rankings publisher reviews and compares business tools across categories. The recognition appears in Top Rank Software’s 2026 clienteling rankings and is also highlighted in an industry news release.
The 2026 distinction reinforces BSPK’s mission to help retailers of any size create personal, authentic customer relationships, while equipping store teams with modern tools to drive measurable sales outcomes and long-term loyalty.
As retailers enter 2026 facing rising customer expectations and increasing channel complexity, BSPK’s focus on unified customer context and day-to-day execution positions clienteling as a practical growth lever, not just a CRM philosophy.
“Exciting news to share as we close out the year! BSPK has been named Top Clienteling Software for 2026!
This recognition reflects the incredible work our team and brand partners do every day to transform how luxury and specialty retailers of any size connect with their customers.
At BSPK, we believe that every business — no matter its size or stage — needs to engage its customers in a personal, authentic way.
Our unified platform connects the dots across every stage of the customer journey, from social media to online and in-store channels. BSPK enables clienteling and engagement that truly drive sales growth and long-term loyalty. We do so in ways that are designed to scale shopping personalization.
Thank you to our clients and partners for trusting us to deliver on this promise and to the editors at Top Rank Software for highlighting the innovation shaping the future of retail.”— Zornitza Stefanova, Founder and CEO, BSPK
Top Rank Software Ranks BSPK #1 in Its Best Clienteling Software for 2026 List
In its annual review of retail clienteling solutions, Top Rank Software ranked BSPK #1 and described the platform as an AI-powered, unified commerce solution that enables luxury retailers and premium brands to deliver high-touch selling at scale. The ranking emphasizes BSPK’s ability to consolidate customer context into a single experience and to allow associate-led engagement across multiple channels.
To view the rankings and methodology, visit TopRank.Software and the dedicated category page: Best Clienteling Software for 2026.
Unified Commerce Becomes a 2026 Retail Imperative
Retail leaders increasingly view unified commerce as the operating model required to deliver consistent, personalized experiences across storefronts, ecommerce, and messaging channels. In a Forbes Technology Council perspective on unified commerce and AI, BSPK’s leadership highlights how technology should empower, rather than replace, the people who build customer relationships. Read the piece here: Looking Ahead To 2026: Unified Commerce, AI And The Role Of People.
BSPK Connects Social, Online, and In-Store Touchpoints into a Single Customer Journey
BSPK’s platform is built to “connect the dots” across the customer journey, supporting the reality that modern client relationships begin on social media, continue through digital browsing behavior, and culminate in store and post-purchase engagement. By unifying customer data and interactions, BSPK helps retailers maintain continuity, context, and personalization throughout the shopping experience.
Top Rank Software’s review highlights multichannel outreach and associate workflows as central to turning traffic, ecommerce behavior, and repeat customers into durable relationships rather than one-time transactions. This outcome becomes more critical as acquisition costs rise and loyalty becomes harder to earn.
Clienteling Shifts from Reactive Service to Proactive Relationship Building
BSPK’s approach aligns with a modern definition of retail clienteling: a proactive practice where associates use customer preferences, behaviors, and purchase context to build long-term relationships. BSPK’s educational resources define clienteling as distinct from standard customer service, noting that it is designed for ongoing, relationship-first engagement—before, during, and after a transaction. BSPK
BSPK also frames clienteling as a method that supports both virtual and in-person interactions, an essential requirement as shoppers increasingly move between channels while still expecting VIP-level recognition and relevance.
Sales Teams Need Adoption-First Tools That Work on the Sales Floor
While many retail technology stacks promise a “single view of the customer,” real-world impact often depends on whether store teams actually use the system consistently. BSPK’s Clienteling 101 resource emphasizes that adoption is a key challenge across clienteling solutions and highlights BSPK’s focus on ease of use, supporting fast onboarding and daily usage for associates.
Top Rank Software’s ranking methodology similarly evaluates “sales associate adoption” alongside integration, personalization, analytics, and omnichannel readiness, reinforcing that clienteling performance is driven by practical execution, not just feature breadth.
Transparent Evaluation Criteria Strengthen Buyer Confidence for 2026 Planning
According to Top Rank Software’s published process, its rankings are informed by standardized evaluation criteria spanning core features, usability, integration capabilities, value, and customer service quality, combined with hands-on review principles.
These principles are outlined in the OpenPR distribution covering the 2026 category winners, which includes BSPK as the top-ranked clienteling platform.
BSPK Publishes Clienteling Education to Help Retailers Build Loyalty in 2026
Alongside product innovation, BSPK continues to invest in retail enablement through educational resources and practical guidance for teams modernizing customer engagement.
About BSPK
BSPK is a unified commerce and clienteling platform designed to help luxury and specialty retailers engage customers in a personal, authentic way across social, online, and in-store touchpoints. By connecting customer context with associate workflows, BSPK supports proactive relationship-building that drives sales growth and long-term loyalty at scale.
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