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Articles published by J.D. Power

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J.D. Power Launches Mobile App Platform Certification for Banking to Recognize Customer Experience Best Practices
From J.D. Power
Via Business Wire
Proactive Communication and Digital Account Management Tools Essential to Increase Satisfaction for Business Internet Customers, J.D. Power Finds
From J.D. Power
Via Business Wire
More than One-Third of Financial Advisors Open to Changing Firms, J.D. Power Finds
From J.D. Power
Via Business Wire
Problems Plague BEVs Despite Traditional OEMs Leveling Playing Field with Tesla, J.D. Power Finds
From J.D. Power
Via Business Wire
J.D. Power-GlobalData U.S. Automotive Forecast for June 2024
From J.D. Power
Via Business Wire
Personalized Financial Advice Increasingly Resonates with Retail Bank Customers—Especially Younger Ones, J.D. Power Finds
From J.D. Power
Via Business Wire
Trust Emerges as Top Driver of Customer Satisfaction with Auto Insurance as Prices Continue to Surge, J.D. Power Finds
From J.D. Power
Via Business Wire
Bank and Credit Card Apps and Websites Struggle to Find Ways to Stand Out as User Experience Becomes Increasingly Homogenized, J.D. Power Finds
From J.D. Power
Via Business Wire
EV Purchase Consideration Cools for Second Consecutive Year in Canada, J.D. Power Finds
From J.D. Power
Via Business Wire
Customer Experience Chasm Grows between Highest- and Worst-Performing Health Plans, J.D. Power Finds
From J.D. Power
Via Business Wire
Electric Vehicle Brands Must Improve Mobile App Connectivity to Meet Owners’ Needs, J.D. Power Finds
From J.D. Power
Via Business Wire
J.D. Power-GlobalData U.S. Automotive Forecast for May 2024
From J.D. Power
Via Business Wire
Auto Insurer Websites and Apps Become Primary Driver of New Customers, Putting Pressure on Digital Experience, J.D. Power Finds
From J.D. Power
Via Business Wire
Consumer Loan Satisfaction Strained by High Rates and Deteriorating Financial Health, J.D. Power Finds
From J.D. Power
Via Business Wire
EV Purchase Consideration Ebbs While Charging Concerns Continue to Grow, J.D. Power Finds
From J.D. Power
Via Business Wire
Higher Customer Trust with Home Improvement Retailers Means Higher Share of Wallet, J.D. Power Finds
From J.D. Power
Via Business Wire
Customer Satisfaction with Online-Only Banks Declines—Despite Higher Interest Rates and Fewer Problems, J.D. Power Finds
From J.D. Power
Via Business Wire
Top-Performing Airlines Set Themselves Apart with Friendly Staff, J.D. Power Finds
From J.D. Power
Via Business Wire
Drinking Water Safety Called into Question by 41% of U.S. Water Utility Customers, J.D. Power Finds
From J.D. Power
Via Business Wire
Trust in Paint Brand and Retailer Now Major Indicator of Customer Satisfaction, J.D. Power Finds
From J.D. Power
Via Business Wire
Half of Auto Insurance Customers Currently Shopping for New Policies, J.D. Power Finds
From J.D. Power
Via Business Wire
Customers Appreciate Aftermarket Service Providers for Their Convenience, J.D. Power Finds
From J.D. Power
Via Business Wire
J.D. Power-GlobalData U.S. Automotive Forecast for April 2024
From J.D. Power
Via Business Wire
Healthcare Should Look to Other Industries to Drive Digital Transformation, J.D. Power Says
From J.D. Power
Via Business Wire
Years of Consolidation and No-Fee Trading Forces Online Brokerage Firms to Reexamine Their Value Equation, J.D. Power Finds
From J.D. Power
Via Business Wire
Retail Bank Customer Satisfaction Holds Steady but Trust Declines, J.D. Power Finds
From J.D. Power
Via Business Wire
Home Charging Satisfaction a Bright Spot among Electric Vehicle Owners, J.D. Power Finds
From J.D. Power
Via Business Wire
EV Owners Uninformed of Faster Tire Wear, Leading to Lower Satisfaction, J.D. Power Finds
From J.D. Power
Via Business Wire
J.D. Power-GlobalData U.S. Automotive Forecast for March 2024
From J.D. Power
Via Business Wire
Satisfaction Rises among Clients Using Financial Advisors, but Lack of Loyalty among More Affluent Millennials Sets Stage for Future Challenges, J.D. Power Finds
From J.D. Power
Via Business Wire
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