Patient-Centered Radiology
CCD Health, a leading nearshore call center based in the Dominican Republic, is making waves in the healthcare industry by providing exceptional patient experiences and revolutionizing healthcare scheduling services. With a focus on optimizing patient support, reducing no-show rates, and enhancing overall efficiency, CCD Health is set to transform the radiology business landscape.
CCD Health's innovative approach to outpatient appointment scheduling has already garnered attention, with more than 250 imaging centers in the U.S. trusting their services for over a decade. By collaborating as an extension of healthcare teams, CCD Health ensures that medical centers have the right schedulers with the right skill set to serve all appointments effectively, leading to higher revenue and increased patient satisfaction.
"CCD Health believes in providing better care that benefits patients and businesses. Our dedicated team of healthcare support specialists is committed to delivering exceptional patient experiences, promoting efficiency, and optimizing resource utilization. Our patient-centric services are designed to provide a personal touch to patients while scheduling appointments, which has inevitably resulted in increased profitability for our clients.” said Kalil Diaz, CEO of CCD Health.
CCD Health's cutting-edge radiology appointment services
Radiology centers often face challenges in managing appointment volumes efficiently, particularly with referrals from physicians. CCD Health's specialized scheduling service, equipped with an in-depth understanding of radiology modalities and Radiology Information Systems, significantly improves partnering centers' profitability and patient satisfaction scores.
CCD Health's Radiology patient support solutions cater to specific staffing, training, onboarding, and division of duty requirements. The service can quickly scale up and down based on demand, ensuring optimal resource utilization and seamless patient care.
The call center's advanced forecasting, scheduling optimization, and real-time management of agents empower healthcare providers to get the most from their workforce, providing efficient and reliable patient support.
Ensuring patient satisfaction
With a patient-centric approach, CCD Health focuses on reducing abandoned calls and improving patient experience. Through their partnership with the Radiology Business Management Association (RMBA), CCD Health stays at the forefront of industry trends and best practices, aligning their services with the highest standards of radiology management services.
"The success stories of our clients speak for themselves. For instance, one of our partners witnessed a remarkable reduction in abandoned calls from 29% to 9% within just 45 days. This translated into more appointments booked, increased revenue, and higher patient satisfaction," remarked CEO Kalil Diaz.
Conclusion
With over a decade of experience and a commitment to excellence, CCD Health has become a trusted partner for delivering exceptional patient experiences and optimizing radiology appointment scheduling for healthcare providers. The call center's tailored solutions, advanced analytics, and real-time management capabilities ensure increased client revenue and patient satisfaction.
For further information, please use the details below to contact CCD Health.
Media Contact
Company Name: CCD Health
Contact Person: Kalil Diaz/ William Harper
Email: Send Email
Phone: +18093376300
Address:Juan Pablo Duarte Ave., 3rd level Plaza Internacional
Country: Dominican Republic
Website: https://www.ccdcare.com
