Doctor On Demand Expands Total Behavioral Health Solution With the Launch of Coaching

Doctor On Demand, the nation’s leading virtual care provider, today announced its expanded Behavioral Health solution with the launch of chat-based coaching, a new service designed for subclinical behavioral health needs. Accessible inside the Doctor On Demand app 24/7, coaching builds on Doctor On Demand’s clinical practice of therapy, psychiatry, integrated Virtual Primary Care, and Care Team navigation to offer a true end-to-end solution. ArcBest (Nasdaq: ARCB), a multibillion-dollar leader in supply chain logistics and existing Doctor On Demand customer, is the first to go live with this new total behavioral health solution to provide Life Skills Coaching for their employees and dependents.

With the addition of coaching, ArcBest employees now have a solution designed specifically to build coping skills and resilience to deal with everyday stressors that’s available 24/7. Coaching offers a simple, low barrier way for members to reach out for support whenever and wherever they need it. It can also act as a mechanism for early identification of members that may be struggling with moderate to severe issues and need to be connected to higher levels of care.

“The pandemic has emphasized the need for a more holistic approach to behavioral health. Just like exercise promotes overall strength and physical health, coaching will provide the behavioral health support for our team members to live and perform at their best,” said Rich Krutsch, Vice President, People Services at ArcBest. “We are honored to co-develop this with one of our most trusted partners, Doctor On Demand. This will be a game changer for our team members.”

The new service is staffed by experienced coaches who are master level certified with the International Coaching Federation or board-certified through the National Board of Health and Wellness Coaches. These coaching organizations are the most well respected in the industry and have the highest and most rigorous standards and requirements. Doctor On Demand coaches can help with everything from stress to parenting struggles to life transitions, covering a broad range of challenges that people face everyday and extending Doctor On Demand’s ability to serve a new population of the mental health spectrum. Coaches are also able to refer patients to more advanced care within the integrated behavioral health practice to ensure that patients' needs are being met at every level.

“The impact of COVID and the sustained stress Americans are facing has contributed to an increased demand in our behavioral health practice. With these trends, and in partnership with the innovative team at ArcBest, we saw an incredible opportunity to add a new offering to our behavioral health portfolio while expanding our ability to serve the entire mental health spectrum with the right level of care,” said Dan Lieberman, SVP & General Manager of Behavioral Health at Doctor On Demand. “Coaching is just the latest offering that will help us deliver on the bigger vision of creating the kind of fully integrated care experience that every patient deserves.”

With the addition of coaching, Doctor On Demand can now address the full spectrum of behavioral health challenges and provide members with a true end-to-end solution with access to psychiatry, therapy, referrals, care coordination, and chat-based coaching. All of these services are also integrated with medical visits as part of Doctor On Demand’s Total Virtual Care™ solution. Doctor On Demand coaching is now available for health plans and employers looking to expand access to behavioral health care for their members.

About Doctor On Demand

Doctor On Demand is technology enabled healthcare purpose-built to deliver Total Virtual Care™ for the way people live today. Our nationwide practice of dedicated clinicians and our innovative technology platform deliver better experiences, better cost efficiency and better outcomes for our patients and partners. Our full suite of personalized Total Virtual Care™ services include primary care, integrated behavioral health, everyday & urgent care, chronic condition management and prevention. 24/7 triage, navigation, and ongoing care coordination ensure patients get the right care, at the right time. Doctor On Demand partners with leading health insurers and employers to deliver these services to more than 98 million Americans across commercial, Medicare and Medicaid. For more information, visit www.doctorondemand.com.

About ArcBest

ArcBest® (Nasdaq: ARCB) is a leading logistics company with creative problem solvers who deliver innovative solutions for our customers’ supply chain needs. We’ll find a way to deliver knowledge, expertise and a can-do attitude with every shipment and supply chain solution, household move or vehicle repair. At ArcBest, we’re More Than Logistics®. For more information, visit arcb.com.

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