According to George Mckee DDS, dental practice management is key to client satisfaction and retention.
MEDFORD, OR / ACCESSWIRE / August 6, 2020 / Running a dental practice requires much more than just providing excellent services. According to George McKee DDS, there are some key areas to focus on when thinking about the overall patient experience. Your dental office must make a great first impression to keep patients and leave a positive impression. George Mckee DDS recommends staying organized, working hard, and trying the following tips.
1. Office Environment
Everyone wants to feel comfortable walking into their dental office. The lobby should be clean and neat with plenty of seating and reading content. The employees must be friendly and proud of what they do for a living. George Mckee DDS believes that a strong work culture is the first step to keeping patients happy. If employees are unhappy, patients will quickly pick up on their negative attitudes and behaviors.
To build a positive culture, George Mckee DDS recommends holding meetings with staff regularly to discuss operations, long-term goals, and potential areas for improvement. Management should encourage employees by demonstrating positive behaviors that align with company values.
2. Boost Engagement
Your goal should be to retain patients instead of constantly trying to bring in new ones. Not only will high retention rates save you a fortune on marketing, but it will also allow you to know the people you serve. According to George Mckee DDS, it's essential to connect with your patients, earn their trust, and build relationships.
There are many ways to positively engage your patients outside of their office visits through email, direct mail, and social media. Remind patients to schedule appointments and share successful treatment stories.
George Mckee DDS notes that loyal patients will also help to grow your practice through reviews and referrals. Once you've built that positive relationship, it will be much easier to ask for referrals and online reviews. George Mckee DDS explains that the key is to follow up and follow through!
3. Expand Services
The more services you can provide, the more people you will be able to serve. George Mckee DDS notes that management should constantly be thinking about ways to increase value for clients by offering a wide array of services. Staff should be placed according to their education, experience, and specialties.
George Mckee DDS recommends investing in staff by offering regular opportunities for training and certifications. One bad patient experience can significantly impact the reputation of the dental office, so it's important to always provide top-notch care. Only expand in services if you have highly-trained professionals that are experienced in the craft.
About George Mckee DDS:
George Mckee DDS graduated from the University of the Pacific School of Dentistry in San Francisco in 1979. He started and ran a successful cosmetic reconstructive practice in California for over 20 years. George Mckee DDS has earned advanced certification in cosmetic dentistry, laser dentistry, implantology, and endodontics. He has also practiced dentistry and management in Portugal, Dubai, and Muscat.
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