IntraNext Systems, a leading contact center software technology company, today announced that its SmartSIP® application is compliant with key Avaya IX™ Workplace Calling solutions, helping enable customers to improve key measures of engagement and productivity with powerful capabilities related to calling, collaboration and meetings, as well as a range of flexible, connected phones and devices. Avaya (NYSE: AVYA) is a global leader in solutions that enhance and simplify communications and collaboration.
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SmartSIP is a patented software product that provides DTMF suppression and masking for customers with Avaya IX Contact Centers, helping them securely handle sensitive cardholder data in attended payment interactions. SmartSIP is now compliance-tested by Avaya for compatibility with Avaya IX Workplace Calling components Avaya Aura® Session Manager 8.1 and Avaya Session Border Controller for Enterprise (SBCE) 8.0.1. It sits between Session Manager and the SBCE, and uses the Telephony Services Application Programming interface (TSAPI) of Avaya Aura Application Enablement Services (AES) 8.1 to monitor agent stations on Avaya Aura Communication Manager.
The software interacts with the DTMF data without affecting the voice path. This allows end customers to use their touch-tone telephone to enter sensitive information while staying in contact with the contact center agent. With DTMF suppression and masking, tones entered by the customer are replaced with flat tones that cannot be converted back to the original data. SmartSIP effectively eliminates the verbal exchange of sensitive data between customers and agents allowing for full call recordings and full screen capture.
SmartSIP offers customers that have adopted the VoIP transport protocol in their contact center, and maintain their own cardholder data environment, a solution that can significantly reduce PCI-DSS “scope”.
IntraNext Systems is a Technology Partner in the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.
As a Technology Partner, IntraNext Systems is eligible to submit products to Avaya for compliance testing, where a team of DevConnect engineers develops a comprehensive test plan for each application to verify its Avaya compatibility. Doing so enables customers to confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.
“The Avaya compliance testing process is invaluable. It provides the opportunity for IntraNext and Avaya engineers to test solutions on open, standards-based platforms providing Avaya customers credence that new technologies can be incorporated into their existing Avaya communications infrastructure.”
-- Victoria Becker, Vice President, Business Development, IntraNext Systems
“Technology partners like IntraNext Systems understand the importance our mutual customers place on DevConnect compliance testing. This compliance testing means customers can confidently add IntraNext’s SmartSIP DTMF suppression solution, helping them comply with the PCI Data Security Standard (DSS).”
-- Eric Rossman, vice president, Partners, Developers, and Alliances, Avaya
Avaya, channel partners, communications solutions, devconnect, developers, resellers
Businesses are built on the experiences they provide, and every day millions of those experiences are built by Avaya (NYSE: AVYA). For over one hundred years, we’ve enabled organizations around the globe to win – by creating intelligent communications experiences for customers and employees. Avaya builds open, converged and innovative solutions to enhance and simplify communications and collaboration – in the cloud, on-premise or a hybrid of both. To grow your business, we’re committed to innovation, partnership, and a relentless focus on what’s next. We’re the technology company you trust to help you deliver Experiences that Matter. For more information, please visit www.avaya.com.
About IntraNext Systems
IntraNext Systems has delivered contact center software solutions since 1996, and our focus is on agent efficiency tools and data security solutions for medium-to-large contact centers. Our Event Intelligence® Platform solutions include SmartCTI™, SmartSIP®, and iGuard®. Computer Telephony Integration (CTI) is a core competency at IntraNext and provides the foundation for all our contact center solutions.