Filed by Hughes Electronics Corporation
Pursuant to Rule 425 under the Securities Act of 1933 and
Deemed Filed Pursuant to Rule 14a-12
under the Securities Exchange Act of 1934
Subject Companies: Hughes Electronics Corporation
General Motors Corporation
Commission File No. 333-105851
Commission File No. 333-105853
DIRECTV EMPLOYEE NEWS
THE BUZZ @ DIRECTV
September/October 2003
AT THE TOP OF OUR GAME
CELEBRATING A SECOND J.D. POWER AND ASSOCIATES AWARD
[IMAGE OF DIRECTV EMPLOYEES]
Exclusively for DIRECTV Employees [DIRECTV LOGO]
COVER STORY
LOCATION, LOCATION, LOCATION
Staying On Top Takes Team Effort
[Image of Cover] These seven employees represent different departments at
DIRECTV, each of which plays a role in shaping customer
experiences as they relate to the criteria measured in the
J.D. Power and Associates 2003 Residential Cable/Satellite
TV Customer Satisfaction Study(TM).
Your colleagues on the cover, representing their departments at large, are:
Tammy Poteet brand manager (left)
Ruth Overturf team leader, Boise Customer Care Center
Danita Cauthen supervisor, IT Operations
Hestia Lei senior marketing manager of basic and premium
Services, Subscription Services Marketing
Catherine senior manager, Programming Acquisitions
Slocum-Nall
Jennifer Law marketing manager, Acquisition Marketing
Lillian Sugimura broadcast operator, Los Angeles Broadcast Center
THE SURVEY CATEGORIES ARE:
o Performance and Reliability
o Billing
o Image
o Customer Service
o Cost of Service
o Offerings and Promotions
HERE'S WHAT THEY HAD TO SAY ABOUT DIRECTV'S SECOND CONSECUTIVE #1 RANKING WITH
J.D. POWER AND ASSOCIATES:
"The LABC and CRBC work closely with Customer Service, and we take signal
quality very seriously. In addition to making use of the latest technology, we
put ourselves in the customer's place to make sure the viewing experience is
pleasant. Our procedures help us avoid or quickly resolve any signal problems
and our Signal Quality Team, which is always on the lookout for any anomalies,
follows up on all customer complaints or concerns, no matter how small. We set
the highest standards in the industry and we take pride in our on-air
performance."
--Lillian Sugimura
2
"In the Customer Retention department we quickly identify the customer issue and
offer an appropriate resolution in order to retain their business. Our ECs are
very knowledgeable and effectively balance the customer's needs with those of
the business."
--Ruth Overturf
"My department provides invaluable expertise relative to how we bill and
authorize our customers for service, and our contribution to the company's
customer service success this year is the same as it's always been. Through all
the meetings, forms, and procedures necessary to do our job effectively, we
never lose sight of the big picture. We are always cognizant of the fact that we
are working to provide the best possible experience for the customer."
--Danita Cauthen
"We are constantly providing more new and exciting programming options for our
customers, including [DIRECTV(R)] FREEVIEW and pay-per-view events, sports
packages, international programming, and local channels -- we know this is what
the customer wants and we provide it."
--Catherine Slocum-Nall
"The DIRECTV brand image is one of commitment - commitment to bringing our
customers innovative, high-quality entertainment products and services. The
Brand group's unique position of seeing all customer touchpoints allows us to
ensure our promise to our customers is being kept at every point of contact."
--Tammy Poteet
"From acquisition to current customer marketing, our goal is to promote a
consistent marketing message to our customers with easy to understand
step-by-step process."
--Hestia Lei
"Acquisition Marketing has contributed to the company's customer service success
this year by developing a compelling DTV selling story that ensures prospective
consumers are properly educated on what DIRECTV has to offer and how to get it."
-- Jennifer Law
***
3
ASKROXANNE
[IMAGE OF ROXANNE AUSTIN]
Q: Now that GM has received the IRS ruling it was seeking, what is the next
step along the road to completion of the News Corp. transaction?
A: In connection with the proposed split-off of Hughes from General Motors
Corporation and the proposed transaction with News Corp., GM has mailed all
eligible GM common stockholders a document consisting of the following three
pieces: a consent solicitation of GM, a prospectus of Hughes and a prospectus of
News Corp. The document is being used by GM to solicit the stockholder consents
necessary for the transactions to be completed.
The document includes a description of the proposed transactions and information
regarding Hughes Common Stock that will be exchanged for GM Class H Common Stock
and the News preferred American Depository Shares (ADSs) that may be issued in
exchange for a portion of the Hughes Common Stock. It also contains questions
and answers about the transactions and a summary description of materials
contained elsewhere in the document.
Each of you who held either GM $1 2/3 common stock or GM Class H stock on the
record date (August 1, 2003) should receive, or already have received, a copy of
the document.
The consent solicitation period could end as early as October 3. Pending
completion of this solicitation, please refer to the documents referenced above.
Because of requirements imposed by U.S. securities laws, we are going to limit
our communications with you regarding the proposed transactions while
stockholders are being solicited to vote.
If you have any questions about the transactions, about how to complete and mail
your consent card, or if you are a stockholder and want a copy of the document,
please contact the GM consent solicitation agent, Morrow & Co., Inc., 445 Park
Avenue, 5th Floor, New York, NY 10022; (800) 206-5881 or (877) 807-8895.
NEW FRIENDS AND FAMILY OFFER FOR NEW CUSTOMERS ONLY
HOW ABOUT A $99 DVR FOR YOUR FRIENDS AND FAMILY?
Want to be the most popular person on your block? Tell your friends and family
members that they can purchase a DIRECTV(R) DVR for the low price of only $99.
And, second and third additional standard DIRECTV(R) Receivers are free. An
annual TOTAL CHOICE(R) programming commitment is required.
Have your friends and family (new customers only) call 1-877-407-4344 to take
advantage of this great offer, and be sure they mention your payroll number.
This offer is good until December 31, 2003, or while supplies last.
For product information, offer details, and terms and conditions, visit the DEN
and click on the "Friends and Family Get the Goods!" link.
4
CLARIFICATION
The July/August issue of The Buzz@DIRECTV stated that the NFL CHANNEL had
already launched on DIRECTV(R) service. In fact, it is scheduled to launch in
early November under a different name, the NFL Network.
THE BUZZ@DIRECTV IS PUBLISHED FOR EMPLOYEES OF DIRECTV, INC., BY DIRECTV
COMMUNICATIONS.
Send feedback and article ideas to The Buzz@DIRECTV at M/S RE/R8/N355 or via
e-mail to Tina Swartz at cdswartz@directv.com. Please include your name,
department information and phone number.
Editor ...............................Tina Swartz
Writers ..............................Martin Ott, Leticia Marquez, Victoria Tang
Director, Communications .............Caroline Leach
Art Direction ........................Jane Dryden
Project Manager.......................Cortney Wollaston
Photography ..........................Jebbie Lavoie
Proofreader ..........................Jade Valine
Production ...........................Christine Pavlina and Studio
***
5
DEPARTMENT PROFILE
DIRECT SALES: A SUCCESS STORY
LIKE THE PROVERBIAL TORTOISE, THE DIRECT SALES DEPARTMENT HAS BEEN QUIETLY
WINNING THE RACE TO SELL MORE DIRECTV(R) SYSTEMS.
Since its launch three and a half years ago, activations through this channel
have grown to become an increasingly important contributor to meeting company
goals. In August, Direct Sales hit an important milestone when it activated its
one millionth DIRECTV customer. How do they do it? By implementing a strategic
blend of marketing tactics, Direct Sales leverages the trusted DIRECTV brand and
the convenience of one-stop shopping to close sales.
If you've received a Val-Pak insert, heard a radio commercial or seen a
television ad directing you to call 1-800-DIRECTV, you've seen Brad Bentley at
work. Ever hooked up a friend through the Friends & Family program? That's just
one example of the referral programs run by John LaBreche. Anyone who's gone to
DIRECTV.com, ordered equipment and scheduled delivery and installation online,
has experienced OHO (pronounced oh-ho) or Online Hardware Ordering, the baby of
David Collins. With the help of Sarah Davis, these three drive thousands of
sales daily.
Potential Hispanic customers get special attention from Norma Lopez and Carmel
Beaudoin who focus on selling DIRECTV PARA TODOS(TM) programming. Direct
marketing has been especially effective in this segment with Direct Sales
accounting for 30% of all new DIRECTV PARA TODOS customers.
Rounding out this group are Tracy Robinson and Amy Behle. Tracy is the
mastermind behind telemarketing campaigns designed to follow up on customer
leads or target specific consumer segments. Amy is the operational architect and
liaison to the call centers, IT, outside vendors and other DIRECTV departments.
She navigates the initiative process to ensure that Direct Sales programs are
implemented on time and run smoothly and efficiently.
Tammy Benedict provides the vision and leadership that propels this team
forward. Supported by Martha Pina, Tammy and the rest of the Direct Sales
department are already hard at work planning for the next million sales and
truly exemplifying "playing to win."
--Victoria Tang
[Image of DIRECTV employees] [Photo caption] Back row, from left: David Collins,
John LaBreche, Sarah Davis. Middle row, from left: Tracy Robinson, Tammy
Benedict, Norma Lopez. Front row, from left: Brad Bentley, Amy Behle, Martha
Pina, Carmel Beaudoin.
***
6
ENDLESS SUMMER OF EDUCATION: DIRECTV COLLEGE INTERNSHIP PROGRAM
In keeping with its commitment to being both a positive community resource, as
well as a successful, innovative multichannel entertainment company, DIRECTV
just wrapped up its fourth year of providing energetic, talented college
students the opportunity to gain real entertainment industry experience.
The DIRECTV College Internship Program continues to enlighten students by
exposing them to corporate America. Requests for interns are reviewed by the
Human Resources department to ensure students will be participating in, not just
observing, the business world during their internship period.
Students work in departments ranging from Engineering to Finance, and they are
given the opportunity to explore various aspects of DIRECTV while gaining
insight into corporate culture, communication and networking.
"DIRECTV's family-like organizational culture and its energetic employees added
to my experience and helped me realize the type of culture I will look for in a
company," says Finance intern Tom Wang.
During these three months, students get valuable hands-on experience by
assisting in the implementation and execution of various DIRECTV initiatives.
"I've gained a new appreciation for all the behind-the-scenes work that goes
into supporting DIRECTV's entertainment operations," says IT intern Scott
Callaghan.
It is important for students to extend their education in their field of study
by obtaining on-the-job training. "Students receive a well rounded education of
the business by tackling issues, establishing contacts and learning the art of
communication," says summer intern mentor Mireya Dongo of Acquisition Marketing.
This next generation of young adults was eager to apply their knowledge and
ideas from the classroom to the real business world. "I thought I would be
working on low-level intern projects with no real responsibilities," says IT
Architecture intern Siddarth Savara "Instead I was in charge of researching and
testing various approaches to solving problems."
However, the internship program is not all work and no play. In addition to an
introduction to the business world, these nine students also toured the Los
Angeles Broadcast Center and visited the Museum of Television & Radio. As summer
internships ended, students were also recognized for their valuable
contributions to DIRECTV at a farewell luncheon.
"Interns are able to create value for the department by contributing their
individual strengths and skills toward department projects and company goals,"
says Victor Pagdanganan, who worked on the program along with HR colleagues Myra
Rodriguez, Laura Kenyon-Rosenwald and Jill Simpson. "The value to students is
evident in the professional and personal development they receive through
on-the-job training and mentoring."
--Leticia Marquez
The DIRECTV College Internship Program is a component of the DIRECTV talent
acquisition strategy. Hiring managers can use it to create an advantage for
themselves in a highly competitive employment market by establishing a
relationship with students before they graduate.
Students are recruited from universities like UCLA and USC, with an emphasis on
ensuring a diverse candidate pool. In an effort to reflect the diversity of
DIRECTV's customers, investors, strategic partners and the communities in which
it does business, DIRECTV also partners with the T. Howard Foundation, which is
focused on building diversity in the satellite television industry, for intern
recruitment.
[Image of DIRECTV summer interns] [Photo caption] This year's summer interns
immersed themselves in every aspect of DIRECTV, becoming fixtures within their
departments. Back row, from left: Scott Callaghan, Sid Savara, Eric Wu, Sumir
Kataria, Tiffani Chen, Nathalie Sajous. Front row, from left: Tom Wang, Amanda
Chan, Feng Lu.
***
7
LOCATION IS EVERYTHING
SECURING OUR SECOND J.D. POWER AND ASSOCIATES AWARD WITH PRIDE
For employees who witnessed DIRECTV's first #1 ranking from J.D. Power and
Associates in 2002, it was deja vu all over again this August.
"DIRECTV ranks highest in overall customer satisfaction performance for the
second consecutive year," read the news release from J.D. Power and Associates.
"Among the six factors that contribute to overall satisfaction," it continued,
"DIRECTV receives top ratings in performance and reliability; cost of service;
billing; and offerings and promotions. It also performs near the top in the
remaining two factors: image and customer service."
Last year, it was good to be at the top. This year, it's even better to stay
there.
The 2003 Syndicated Residential Cable/Satellite TV Customer Satisfaction Study
(which is based on responses from 7,380 U.S. households that evaluated their
satellite or cable TV providers) brought about another, even more affirming
conclusion.
"Digital cable hasn't turned out to be the solution the cable industry needed to
stem the tide of migration to satellite providers," said Steve Kirkeby, senior
director of telecommunications research at J.D. Power and Associates. "Although
digital cable subscribers report higher satisfaction than do analog cable
subscribers, both groups dramatically trail satellite subscribers in overall
customer satisfaction, with cost of service being a key issue."
This second prestigious award allows DIRECTV to maintain its coveted spot at the
top of the industry. But these days, when the company's trophy case looks a
little cluttered, it's easy to lose sight of its significance.
Top customer satisfaction ratings are especially important in an economy where
companies can break away from the pack is by delivering great service.
"Consumers care more about service quality than they did during the high-flying
days of the 1990s," says Charles L. Fred, president and CEO of the e-learning
software company Avaltus, Inc. "They have less money to spend, they are more
discriminate about what they buy, and they are less trusting." (1)
Delivering great service, adds Fred, means delivering on promises. Indeed,
DIRECTV's application of this fundamental business practice caught the eye of
J.D. Power III.
"After learning about your programs to attract and retain customers, one thing
is clear," said Power when presenting this year's trophy to DIRECTV. "You
deliver on your promises without gimmicks; just a focus on tried and true
customer service principles. Your customers view DIRECTV as an honest service
provider, and you provide that service with no misleading ads or hidden
charges."
Of course, this popularity does not come without the sustained hard work of
employees across every functional area at DIRECTV.
Says Fred, "The companies that break away will have a pure external focus on the
customer. They will think about gaining news customers, keeping the ones they
have, and coming up with new ways to wow the customer."
Looks like DIRECTV's major goals for 2003 - acquire quality, committed
customers, retain those customers, and improve financial returns - are
propelling the company in the right direction . . . up.
--TINA SWARTZ
***
------------
(1) Fast Company, "How to Lap the Competition," April 2002
8
WHAT DOES J.D. POWER AND ASSOCIATES DO? [IMAGE OF J.D. POWERS AND
ASSOCIATES AWARD]
J.D. Power and Associates conducts research that is used by a variety of
industries to improve product quality and customer satisfaction. This research
is based solely on responses from millions of consumers and business customers
worldwide. J.D. Power and Associates does not test products. The firm's research
is based on consumer feedback. Product and service rankings are derived from
studies that serve as industry benchmarks for measuring and tracking quality and
customer satisfaction. (source: www.jdpower.com)
***
9
2003 CHAIRMAN'S HONORS AWARDS
[IMAGE OF DIRECTV EMPLOYEES]
THE WINNING TRADITION CONTINUES
***
This summer, ten outstanding employees received Chairman's Honors Awards,
complete with an objet d'art trophy and cash award of $10,000. But when DIRECTV
president and COO Roxanne Austin announced their names during July's State of
the Company address in Los Angeles, this group of winners received an even more
meaningful prize: a standing ovation from their fellow employees in the
audience.
Chairman's Honors Awards are the highest form of recognition given by the
company, and they focus on personal achievement. Your colleagues below earned
their awards based on specific achievements in areas of strategic importance
that made a demonstrable contribution to DIRECTV's business success in 2002.
1 MICHAEL BURKS
Senior Manager, Risk Management
Implementation of Proactive Risk Management Processes to Reduce Bad Debt
Michael implemented an innovative and proactive risk management strategy focused
on delinquent, pre-write off accounts. The result: significant reductions in bad
debt expense and involuntary churn.
2 CHRIS CURREN
Director, Engineering
DIRECTV Security with Advanced Smart Cards
Chris led the team that completely redesigned DIRECTV's P4 "smart" card to
withstand hackers' efforts. The P4 card has surpassed all previous records,
existing in the field for more than 20 months with no evidence of hacking.
3 JAN HASEGAWA
Senior Project Manager, IT Business Analysis
Implementation and Support of Online Hardware Ordering and Support of Dealer Web
Site
Jan managed the design, development and delivery of the DIRECTV.com Online
Hardware Ordering system. She was also responsible for a significant
redeployment of the DIRECTV Dealer Web Site.
4 ED HERNANDEZ
Resolution Management Team Manager
High-Quality, High-Impact Customer Service
Responsible for dealing with the company's most potentially contentious customer
satisfaction issues, Ed provides white-glove customer service in resolving
escalations, assisting the HSP field organization with real-time support, and
managing the VIP customer installation and service processes.
10
5 MAELEN LEE
Senior Project Manager, Engineering
Spotbeam Local Collection Facility Project Management
Responsible for the building of more than 100 local collection facilities (LCF)
in support of DIRECTV's spotbeam local-into local initiative, Maelen started
from scratch, led a team into uncharted territory, and delivered every LCF on
schedule.
6 ERIC NOBLE
IT Programmer Principal Analyst
End-user Anti-fraud
Eric's efforts to quickly and efficiently process the glut of evidence gathered
during signal integrity raids were instrumental in fighting piracy and earning
the company $5 million in settlement money last year.
7 RASESH PATEL
Director, IT Development
RIO Development
Rasesh stepped up to the task of completing the first large Siebel 7
implementation in an accelerated timeframe. Though his efforts were complicated
by flaws in vendors' products, Rasesh kept the project from fatal delays.
8 QWEN PINCKNEY
Senior Manager, Programming Operations
Support of Distant Network Services
When the Satellite Home Viewer Improvement Act changed DIRECTV's procedures for
offering distant network services, Qwen implemented system modifications to
efficiently process customer waiver requests and manage signal strength testing.
9 RANDY SATTERBURG
Senior Manager, Marketing
Exceeded 2002 NFL SUNDAY TICKET(TM)Subscription and Revenue Goals
Through Randy's leadership and management of a company-wide, cross-functional
team, more than 1.6 million customers subscribed to NFL SUNDAY TICKET(TM) in
2002, exceeding NFL revenue goals for DIRECTV and impacting the company's ARPU
and year-end numbers.
10 WAYNE VERHEY
Senior Principal Engineer
Spotbeam Broadcast Center/Remote Uplink Facility Project Management
As the project manager of broadcast systems for the local-into-local initiative,
Wayne is responsible for managing the resources needed to design, integrate and
test DIRECTV's broadcast centers and uplink facilities. The local-into-local
engineering team brought the job in-house, overcoming a number of challenges to
meet, and even beat, all schedule requirements.
***
11
INDUSTRYNEWS
THE STATE OF OUR COMPANY IS STRONG
DIRECTV'S MID-YEAR SCORECARD
During DIRECTV's State of the Company address in July, accomplishments abounded
and the metrics came fast and furious. If you missed the meeting (or weren't
taking notes), here's a recap of all the salient points.
PROGRESS REPORT ON DIRECTV'S FIVE KEY INITIATIVES FOR 2003
EXPANDING LOCAL CHANNELS MARKETS
At the midpoint of 2003, DIRECTV was reaching nearly 72 percent of U.S.
television households with local channels coverage in 63 markets. Following the
pending launch of DIRECTV 7S, DIRECTV will expand its local service to another
40-plus markets, reaching an additional 13 million homes for a total of 85
percent of the nation.
DEVELOPING A COST-EFFECTIVE WHOLE-HOUSE SOLUTION
DIRECTV is continuing to look at cost-effective ways for customers to enjoy
DIRECTV(R) service in every room of their homes. The new strategy being
developed aims at reducing customer costs, and includes advanced technical
solutions that would eventually allow up to four rooms to be served by a single
box.
DEVELOPING COMPELLING HD OFFERINGS
DIRECTV is leading on the HD front with a new HD programming package that
includes ESPN HD, Discovery HD Theater(TM), HDNet and HDNet Movies. DIRECTV will
offer HD telecasts of select football games for NFL SUNDAY TICKET(TM) customers,
and is looking at offering a high-definition DVR Receiver as well as local
channels in high-definition.
BECOMING THE MARKET LEADER IN DVR TECHNOLOGY
While the take rate on DVRs was slower than DIRECTV would have liked for the
first half of the year, the company will focus aggressively on upgrading
existing customers for the second half of 2003. On-air spots began running in
July and two million direct mail pieces were dropped. In Q4, DIRECTV's retail
partners will offer the DIRECTV(R) DVR to new customers for the holiday season.
ATTACKING THE COST STRUCTURE
DIRECTV's more efficient, streamlined cost structure is generating improved
margins. A re-negotiated billing contract will drive savings of about $50
million a year starting in 2004, and the company expects to save equally as much
(or more) money from strategies such as re-negotiating legacy customer service
contracts and other third-party agreements.
[Image of Roxanne Austin] [Photo caption] Roxanne Austin, DIRECTV president and
COO
***
12
STRAIGHT FROM THE SOURCE
Roxanne Austin, president and COO, and Eddy Hartenstein, chairman and CEO,
delivered the State of the Company address to Southern California employees.
Roxanne Austin then took the show on the road to Denver, while Bob Meyers,
executive vice president of Customer Satisfaction, traveled to Boise to host the
same meeting there. Here's what they said:
"Our profitable growth strategy is continuing to produce significant
year-over-year improvements in all key metrics, including revenue growth,
earnings growth and cash flow, while still reducing churn and growing our
leading customer base."
--Bob Meyers, executive vice president,
Customer Satisfaction
"So far, we've delivered an exceptionally strong performance in the first half
of this year, and we're tracking toward another phenomenal year. If we keep this
up, we'll be in a position to beat the extraordinary performance we turned in
last year."
--Roxanne Austin, DIRECTV president and COO
"By combining our operating performance with News Corp.'s experience in running
successful satellite and media companies, we'll be able to grow stronger and
generate more profits. Ultimately, this deal will enable us to achieve the
original vision for DIRECTV, which is to lead the entire multi-channel
industry."
--Eddy Hartenstein, DIRECTV chairman and CEO
[Image of Eddy Hartenstein] [Photo caption] Eddy Hartenstein, DIRECTV chairman
and CEO
SECOND QUARTER PROGRESS
REPORT ON DIRECTV'S THREE KEY PRIORITIES FOR 2003
CUSTOMER ACQUISITION
o Added 181,000 net new customers in the second quarter of 2003.
CUSTOMER RETENTION
o Maintained a very low 1.5 percent monthly churn rate for the third quarter
in a row.
FINANCIAL RETURNS
o Overachieved on revenue projections with second quarter revenue of $1.8
billion (guidance was $1.75 billion).
o Average revenue per unit (ARPU) was $60.90 for the second quarter (up $2.80
from last year's second-quarter ARPU).
STATUS SYMBOLS
MAGNIFICENT SEVEN.
The second quarter of 2003 was DIRECTV's seventh consecutive quarter of
year-over-year growth in operating profit.
GROWING UP.
Just last year, DIRECTV became cash-flow positive for the first time in its
nine-year history.
THE FAN CLUB.
At the midpoint of 2003, DIRECTV's customer base was 11 percent larger than it
was at the same time last year.
OUR WHAT?
DIRECTV has the highest ARPU (average revenue per unit) in the industry.
FOR THE HISTORY BOOKS.
DIRECTV's operating profit before depreciation and amortization (OPBDA) of $325
million in Q2 2003 was the best quarterly result in company history.
***
13
THANKS A MILLION
DIRECTV PROTECTION PLAN REACHES THE MILLION-CUSTOMER MILESTONE
In September, the DIRECTV Protection Plan, managed by DIRECTV Home Services(TM),
added its one-millionth customer. The program launched in June 2001 and provides
customers with worry-free technical support for a monthly subscription fee of
$5.99. Since its launch, the program has quickly become a major customer service
channel expected to generate more than $20 million in operating margin in 2003
and an estimated $15 million in incremental customer service savings.
"Although this business is profitable, we never lose sight of our customer, and
we manage the program to increase overall customer satisfaction and retention
efforts," said Bob Apple, senior vice president and general manager, DIRECTV
Home Services and Denver Operations.
The DIRECTV Protection Plan business involves an alliance with National
Electronics Warranty (NEW), the nation's leading provider of extended service
contracts and buyer protection services. NEW operates two customer call centers
on behalf of DIRECTV's Protection Plan, one in Montana and one in Florida, which
provide DIRECTV's Protection Plan customers with 24/7 technical support. The
monthly subscription fee charged for the plan covers technical call center
support, in-home service support, and equipment costs. As a result, each
customer subscribing to the Protection Plan reduces DIRECTV's customer service
costs.
The program's rapid growth can be attributed to strong sales at the point of new
customer activation, and to the Protection Plan being offered to customers
experiencing technical difficulties who call into a DIRECTV call center.
DIRECTV's Protection Plan sales tactics include main-bank activation calls,
outbound telemarketing, Direct Sales initiatives, certificate programs, and
offers from installers and retailers.
"We have a good understanding of the new customer contact points," said Michael
Kleinstuber, program manager, Service and Warranty. "Along with new customer
activation, we continue to reach out to existing DIRECTV customers to raise
awareness about the value of the plan through a variety of initiatives."
These initiatives include print ads, on-air notices and online communication at
DIRECTV.com. These efforts focus on cost-effective acquisition while supporting
DIRECTV's goals of revenue generation, churn reduction and initiatives like
advanced product platforms.
According to Steve Bounds, director, Service and Warranty, "The number of groups
supporting the Protection Plan throughout DIRECTV is staggering, and this
teamwork is directly responsible for the program's success."
[Image of Michael Kleinstuber, Jeff Hahn, Steve Bounds ] [Photo caption] From
left: Michael Kleinstuber, Jeff Hahn, Steve Bounds.
SEC LEGEND
In connection with the proposed transactions, on August 21, 2003, General Motors
Corporation ("GM"), Hughes Electronics Corporation ("Hughes") and The News
Corporation Limited ("News Corporation") filed definitive materials with the
Securities and Exchange Commission ("SEC"), including a Definitive Consent
Solicitation Statement of GM on Schedule 14A, a Registration Statement of Hughes
on Form S-4 and a Registration Statement of News Corporation on Form F-4 that
14
contain a consent solicitation statement of GM, a prospectus of Hughes and a
prospectus of News Corporation. Investors and security holders are urged to read
these materials, as well as any other relevant documents filed or that will be
filed with the SEC, as they become available, because these documents contain or
will contain important information. These materials and other relevant materials
(when they become available) and any other documents filed by GM, Hughes or News
Corporation with the SEC, may be obtained for free at the SEC's website,
www.sec.gov. In addition, the definitive materials that have been mailed to GM
stockholders contain information about how to obtain transaction-related
documents for free from GM.
GM and its directors and executive officers and Hughes and certain of its
executive officers may be deemed to be participants in the solicitation of
proxies or consents from the holders of GM $1-2/3 common stock and GM Class H
common stock in connection with the proposed transactions. Information about the
directors and executive officers of GM and their ownership of GM stock is set
forth in the proxy statement for GM's 2003 annual meeting of stockholders.
Participants in GM's solicitation may also be deemed to include those persons
whose interests in GM or Hughes are not described in the proxy statement for
GM's 2003 annual meeting. Information regarding these persons and their
interests in GM and/or Hughes was filed pursuant to Rule 425 with the SEC by
each of GM and Hughes on April 10, 2003. Investors may obtain additional
information regarding the interests of such participants by reading the consent
solicitation statement of GM / prospectus of Hughes / prospectus of News
Corporation.
This communication shall not constitute an offer to sell or the solicitation of
an offer to buy any securities, nor shall there be any sale of securities in any
jurisdiction in which such offer, solicitation or sale would be unlawful prior
to registration or qualification under the securities laws of any such
jurisdiction. No offering of securities shall be made except by means of a
prospectus meeting the requirements of Section 10 of the Securities Act of 1933,
as amended.
Materials included in this document contain "forward-looking statements" within
the meaning of the Private Securities Litigation Reform Act of 1995. Such
forward-looking statements involve known and unknown risks, uncertainties and
other factors that could cause actual results to be materially different from
historical results or from any future results expressed or implied by such
forward-looking statements. The factors that could cause actual results of GM,
Hughes and/or News Corporation to differ materially, many of which are beyond
the control of GM, Hughes or News Corporation include, but are not limited to,
the following: (1) operating costs, customer loss and business disruption,
including, without limitation, difficulties in maintaining relationships with
employees, customers, clients or suppliers, which may be greater than expected
following the transaction; (2) the regulatory approvals required for the
transaction may not be obtained on the terms expected or on the anticipated
schedule; (3) the effects of legislative and regulatory changes; (4) an
inability to retain necessary authorizations from the FCC; (5) an increase in
competition from cable as a result of digital cable or otherwise, direct
broadcast satellite, other satellite system operators, and other providers of
subscription television services; (6) the introduction of new technologies and
competitors into the subscription television business; (7) changes in labor,
programming, equipment and capital costs; (8) future acquisitions, strategic
partnerships and divestitures and the ability to access capital to maintain
financial flexibility; (9) general business and economic conditions; and (10)
other risks described from time to time in periodic reports filed by GM, Hughes
or News Corporation with the SEC. Those other risks relating to Hughes include,
but are not limited to, the uncertainties regarding the operations of DIRECTV
Latin America, LLC, Hughes' 75% owned subsidiary, which is currently operating
under Chapter 11 bankruptcy proceedings, and the performance of its satellites.
You are urged to consider statements that include the words "may," "will,"
"would," "could," "should," "believes," "estimates," "projects," "potential,"
"expects," "plans," "anticipates," "intends," "continues," "forecast,"
"designed," "goal," "outlook," "objectives," "strategy," "target," or the
negative of those words or other comparable words to be uncertain and
forward-looking. This cautionary statement applies to all forward-looking
statements included in this document.
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