UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
WASHINGTON, D.C. 20549
FORM 8-K
CURRENT REPORT PURSUANT TO SECTION 13 OR 15 (d)
OF THE SECURITIES EXCHANGE ACT OF 1934
Date of Report: June 6, 2006
(Date of earliest event reported)
INTERNATIONAL BUSINESS MACHINES CORPORATION
(Exact name of registrant as specified in its charter)
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ARMONK, NEW YORK |
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914-499-1900
(Registrants telephone number)
Check the appropriate box below if the Form 8-K filing is intended to simultaneously satisfy the filing obligation of the registrant under any of the following provisions:
o Written communications pursuant to Rule 425 under the Securities Act (17 CFR 230.425)
o Soliciting material pursuant to Rule 14a-12 under the Exchange Act (17 CFR 240.14a-12)
o Pre-commencement communications pursuant to Rule 14d-2(b) under the Exchange Act (17 CFR 240.14d-2(b))
o Pre-commencement communications pursuant to Rule 13e-4(c) under the Exchange Act (17 CFR 240.13e-4(c))
Item 7.01 (Regulation FD Disclosure)
Attachment I contains the companys press release dated June 6, 2006 and certain presentation materials for the IBM Global Briefing in India on June 6, 2006. Attachment II contains supplementary materials about non-GAAP financial measures in the presentation materials. Attachments I and II are hereby furnished.
IBMs web site (www.ibm.com) contains a significant amount of information about IBM, including financial and other information for investors (www.ibm.com/investor/). IBM encourages investors to visit its various web sites from time to time, as information is updated and new information is posted.
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Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned, hereunto duly authorized.
Date: June 6, 2006 |
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Andrew Bonzani |
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IBM Chairman & CEO Announces Plans To Triple Investment in India Over Next 3 Years
Bangalore, India June 6, 2006 The chairman and chief executive officer of IBM, Samuel J. Palmisano, speaking to the largest-ever gathering of IBM employees in India, today announced IBM expects to nearly triple its investment in India over the next three years.
Mr. Palmisano spoke before 10,000 employees gathered in Bangalore and via satellite to thousands of other employees in Delhi, Mumbai, Kolkata and Pune. With 43,000 employees in 14 cities, India is IBMs largest country organization outside the U.S.
Present at the Bangalore meeting was Dr. A.P.J. Abdul Kalam, the President of India.
India and other emerging economies are an increasingly important part of IBMs global success, Mr. Palmisano said. If you are not here in India, making the right investments and finding and developing the best employees and business partners, then you wont be able to combine the skills and expertise here with skills and expertise from around the world, in ways that can help our clients be successful. Im here today to say that IBM is not going to miss this opportunity. In the next three years, we will triple our investment in India from $2 billion over the last three years to nearly $6 billion in the next three years. That investment will ensure that we make the most of the opportunities to grow this marketplace, while it also enables IBM to fulfill its vision to become a globally integrated company.
Also in attendance during Mr. Palmisanos meeting with IBM India employees were Wall Street analysts, who were attending IBMs first-ever financial analyst meeting in India, Karnataka Governor T.N. Chaturvedi and Karnataka Chief Minister H.D. Kumaraswamy.
As immediate steps in its increased investment in India, IBM is:
establishing the first in a new breed of Service Delivery Centers in Bangalore, deploying new processes and technology that will greatly automate IT service delivery to provide clients with enhanced flexibility and increased worldwide access to skills, service offerings and continuous availability at lower cost.
creating the IBM Systems & Technology Group (STG) Innovation, Development and Executive Briefing Center in Bangalore, focused on IBM infrastructure solutions, technologies and innovations and providing performance benchmarking, testing, data migration and competency building capabilities.
locating a Telecommunications Research & Innovation Center at its India Research Lab that will serve as a key resource to IBMs telecommunications clients around the world.
increasing the capabilities and staff of the High Performance On Demand Solutions Lab in Bangalore, a specialized software and services lab driving automation and virtualization of complex IT infrastructures.
inaugurating The Great Mind Challenge, which is designed to improve the software development skills of Indian students as they work to solve issues facing businesses today.
Advanced Global Services Delivery Network
IBM has formed a new Global Delivery Research and Development organization that pairs researchers from its eight worldwide labs with services delivery experts to reinvent service delivery for IT by creating a virtual global delivery platform unifying IBMs entire network of IT delivery centers. Standard processes and greatly increased automation distribute work seamlessly among the global centers, providing unprecedented levels of reliability for clients via automatic back-up capability. In addition, the automation of service delivery will allow IBM to scale without adding
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new resources, dramatically lowering costs by reducing the dependence on labor for low-level tasks, such as remote systems monitoring.
This work is being piloted at IBMs Global Service Delivery Center in Bangalore, which runs, not just monitors, IT operations from India for more than 225 clients worldwide, providing high-value complex services, including security and network operations, server and storage management, and hosting.
The new technologies being deployed in India will be rolled out to IBM services centers worldwide in Boulder, Colorado, U.S.; Bratislava, Slovakia; Brno, Czech Republic; Buenos Aires, Argentina; Dublin, Ireland; Hortolândia, Brazil; Johannesburg, South Africa; Shenzhen, Peoples Republic of China; and Székesfehérvár, Hungary.
This network of Global Delivery Centers is a key component in IBMs strategy to apply innovation to continually enhance its services delivery model that goes beyond simply lower costs to provide clients with high-value business solutions.
IBM STG Innovation, Development and Executive Briefing Center
The IBM STG Innovation, Development and Executive Briefing Center will provide a one-stop shop for clients to learn about IBM infrastructure solutions and technologies, as well as perform benchmarks for IBM System and Storage products, including proof-of-concept, scaling and performance as well as data migration. The new center will work closely with the STG Development Lab, which is located in the same building.
The center also will focus on Linux competency as IBM increases its focus on Linux in India. Earlier this year, IBM announced greater collaboration with the open source community to improve the development of general Linux kernel functionality. India already has IBMs third largest population of Linux developers. The new center will work closely with the Linux Technology Center, which has been operating in Bangalore since 1999.
The IBM STG Innovation, Development and Executive Briefing Center also will coordinate the development of skills and competencies in IBM hardware and software solutions for IBM Business Partners and ISVs as it provides support leading to additional sales.
Telecommunications Research & Innovation Center
The Telecommunications Research & Innovation Center at the India Research Lab in Delhi, one of eight IBM research labs around the world, is the latest in a series of industry-specific initiatives designed to tap relevant IBM Research technologies and expertise for collaborative projects with clients and business partners.
The center will focus on such areas as advanced analytics to identify useful information from telecom call center records, network management technologies for improved transaction process monitoring and technologies to allow telecom companies to offer location-based services to their customers.
Located in labs where concentrations of technologies and expertise reside, the local Research team actually serves as both a global resource for a specific industry as well as a conduit for clients and partners into IBM Research at large. With more than 3,000 scientists, IBM Research helps businesses, governments and other organizations differentiate themselves in their respective fields through innovation.
High Performance On Demand Solutions Lab
The High Performance On Demand Solutions Lab (HiPODs), the first-of-its-kind lab in India, connects IBMs top consultants, developers, engineers and researchers in India and around the world, culminating in the most comprehensive skills and resources available in the industry today. IBM will further enhance its ability to leverage the best of Indian talent and IBMs global innovation leadership by increasing staffing of the lab.
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Customers bring their applications to this dynamic infrastructure lab to validate their performance, scalability and solutions needs before deploying them in a business environment. The specialists at the HiPODS team then work with the customers to tune their application to facilitate optimal performance. The lab was inaugurated in February 2006 and already has worked with more than 40 customers to transform and support their business critical activities.
The lab and other IBM HiPODS Labs located in various regions of the world are responsible for facilitating billions of transactions every day from the companys many high-volume customer engagements.
The Great Mind Challenge
As part of its Academic Initiative in India, IBM, along with IBM Business Partners, will launch The Great Mind Challenge in which students at the countrys engineering schools will develop software based on various project scenarios. Mentors from IBM will work with the students, and there also will be a series of training sessions as students learn how to collaborate to solve business problems. The top 20 projects will be put on the Internet to be used without charge by end users and IBM Business Partners. The program will begin June 15 and continue through the end of this year.
This Challenge is an outgrowth of IBMs efforts to collaborate with local governments and university students to create a repository of innovative solutions that are available free to government agencies, solution providers and academia.
Project INVITE
(Initiative to Nurture a Vibrant Information Technology Ecosystem), another
offering through IBMs Academic Initiative, already has created more than 25 e-governance solutions and projects
developed on open source software and open standard technologies. More than
3,400 students across 155 institutions across India have participated in
Project INVITE since it began in June 2005. By
involving university students, the initiative seeks to help universities keep
their IT curricula current and responsive to the needs of the Indian job
market.
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Samuel J. Palmisano
IBM Chairman and Chief Executive Officer
Final Remarks, as Prepared
IBM Global Briefing
Bangalore, India
June 6, 2006
Good afternoon, ladies and gentlemen, and may I once again welcome you, officially, to Bangalore, and to this global briefing for IBM investors.
We knew before we left home that this would be no ordinary event. And what we witnessed this morning an event showcasing the remarkable innovations being generated by this dynamic economy was extraordinary indeed.
As you heard this morning, IBM India has grown to become the number one IT company in India, in terms of
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domestic revenue, and the largest multinational employer in the country, with some 43,000 IBM colleagues at work in our systems, software and services businesses. These IBMers serve a rapidly expanding domestic market the IT industry here is growing 13 percent a year.
But even more importantly, they are also part of a new kind of organization that isnt designed simply country-by-country, but on a truly planet-wide model. As BusinessWeek recently reported, Bangalore has become the epicenter for some of IBMs most important global projects.
And that, in turn, is the real message of this conference and why were holding it here. The location is India ... but the focus is the entire world. The subject is
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IBM ... but the lessons are about the emerging, innovation-based global economy.
Obviously, we didnt need to bring you all to India just to tell you about IBM. Nor did we need the occasion of an IBM business overview to arrange a guided tour of Bangalore. The reason it was important to open up this specific exchange of views in this particular place is that we believe the meetings location will affect the nature of the discussion. Hearing directly from Asia-based thinkers, CEOs, scholars and officials and putting them together with those who analyze the industries in which IBM participates will, we think, produce a different kind of exchange .... on both sides.
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As I have reported to you, several years ago we predicted several fundamental shifts in the information technology industry and in the global business environment. We took a series of actions to take advantage of those shifts. Now, you are seeing the benefits of these actions in our results. They position us to deliver on our business model on a sustainable basis, and they also give us greater flexibility to focus on growth and profit opportunities.
Let me highlight three of these fundamental shifts.
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The first is the bifurcation of the IT industry, brought about by the relentless cycle of innovation and commoditization. Some companies have chosen to compete on price, speed and efficiency. Thats tough and it gets tougher every day, with ongoing consolidation and commoditzation in some industry segments. IBM has chosen to compete on our capacity for high-value innovation. We believe this is a better long-term bet.
You know that IBM is today the world leader in servers, in middleware, and IT services and consulting. In each of those businesses, we have dramatically shifted from commoditizing segments toward higher-value businesses with better profit opportunities. Youve seen the changes in our business portfolio, where we divested of businesses that thrived during the PC Era hard disk
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drives, panels, and eventually, PCs themselves and strengthened our position in higher-growth, higher-value segments. Through organic investment, divestitures and acquisitions, we have fundamentally remade our company.
As a result of these shifts, coupled with innovations in our operations, we have improved our gross profit margins over the past five years. Our GPM improved 3.2 points last year alone. And IBMs margin today is at a nine-year high, and we remain intently focused on our margins going forward.
Our cash story is also compelling.
Management view of cash generated from each dollar of revenue has increased nearly 50 percent in the last 6
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years. Today over 10 percent of every dollar of revenue is available for new investment, in addition to our capital expenditures, or distribution to shareholders.
The second basic shift is globalization. We began a couple of years ago to transform IBM into a globally integrated enterprise a transformation that entailed a restructuring of our operations to enable us to draw more efficiently on our global resources, and to capitalize on opportunities in emerging growth markets.
We began with our restructuring in Europe, where we implemented the most extensive changes to our management system in nearly 50 years. We eliminated layers of bureaucracy and moved more resources out into local markets, closer to our clients.
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Our leaner management system, coupled with solid execution and a slowly improving business environment, is enabling us to compete more effectively in the European markets. Were beginning to see the benefits of these initiatives.
At the same time, across IBM we have taken core processes and functions that were once managed regionally, shifted them to an integrated model and manage them globally. We have improved responsiveness to our clients through new ways to bring together sales support. We call these deal hubs, and in the parts of Europe where we tried them out, our win rates improved dramatically. We are currently rolling them out around the world. As a matter of fact, we launched our first deal hub in India just yesterday.
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In aggregate, these changes have flattened hierarchies, eliminated redundancies and improved productivity. They have also given us much greater flexibility to locate business functions where the necessary skills reside, and to redeploy people and teams wherever market opportunities dictate. As one recent example, John Paterson, IBMs chief procurement officer, will be re-locating from Somers, New York, to Shenzhen, China, and will run our global procurement operations from there.
We have tripled the number of people working in or serving markets such as China, India, Brazil and Russia surging economies where our business, excluding PCs, grew 23 percent last year.
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I refer to all of this activity as lowering the center of gravity of the company. The reason we can do this the reason were able to undertake this redistribution of decision-making and operations is because of the new, fully networked, global computing environment that makes this kind of integration possible.
Thats the third major shift in the worlds business environment that I referred to earlier the shift to a post-PC, networked computing environment, one that has evolved beyond communications and trading into a true business platform.
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The Internet today is a network of more than a billion people and hundreds of billions of things embedded objects and intelligent devices, all interconnected and integrated thanks to open standards and technologies such as Linux and web services. This platform is what enables the globally integrated enterprise to emerge, and it is giving rise to all manner of new business services and applications, developed for and delivered via the Net.
IBM is a leader in the technologies, systems, integration software and collaborative solutions that drive and sustain this vital platform for global business.
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Finally, all of these macro-trends the onrush of commoditization; the emergence of the globally integrated enterprise; and the move to a networked computing and business platform told us that our clients would place a premium on two related priorities: integration and innovation. And from this recognition, we have crafted what is perhaps IBMs strongest competitive advantage and one that is unique to IBM.
The integration of technology with business design has become a competitive necessity in the 21st century. As new technologies get infused into every aspect of business and society, organizations have no choice but to engage. The integration of business and technology is also the source of innovation which business and government leaders recognize as the surest path to
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survival and growth in an intensely competitive global market.
Innovation today goes beyond novel products and services. It involves every aspect of the enterprise from business processes and business models, to management systems, culture and policies.
In a global survey conducted by IBMs business consulting unit earlier this year, 83 percent of CEOs said they were focused on business model innovation. Driving their interest was the fear that business model innovation by their competitors could radically change their industrys landscape.
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Thats the stick driving businesses to undertake comprehensive, enterprise-wide innovation. The carrot, the glass-half-full part of this historical moment, is that an incredible array of new capabilities has come of age embedded technology, pervasive connectivity, supercomputing, the ability to extract insight from oceans of information, global skill and scale all of this is available to every business and institution.
When we say Its a great time to be an innovator, this is why.
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As a result of all the actions we have taken, IBM has emerged as a more productive, more profitable company than we were just a few years ago, with continuing strong cash flow and a sharper focus on the high-value opportunities of our industry.
As you know, IBM today is built on three major business units services, software and systems and our ability to integrate the capabilities of these businesses for our clients.
During the course of the day tomorrow, you will hear from the leaders of each of these lines of business about their strategies and business models. In addition, they will highlight how they work together to integrate IBM for
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clients, and they will describe the new opportunities we are pursuing to grow our company.
In services, as you know, weve been adjusting our strategy to address the shift to smaller-sized opportunities. At the same time, were continuing our aggressive advance into the high-growth marketplace for business performance services, or BPS. This is the business of applying technology expertise and global economies of scale to transform and run business processes for our clients everything from supply chain, to human resources, to logistics and more. Last year, our BPS revenue increased 28 percent, to $4 billion.
We recently created a new unit, led by Erich Clementi, to consolidate and accelerate our efforts in BPS, including
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a promising new opportunity to deliver more standardized business processing services, mainly to smaller enterprises. Erich and Mike Daniels will tell you about their business model and the strategic shifts they are pursuing.
In software, we have been focusing our internal R&D and acquisitions to strengthen our capability in the high-growth middleware segment. Last year, we improved our competitive position in all five of our key middleware brands. Significantly, for the first time, more than half of our software revenue came from these strategic middleware products. This mix enables our software group to deliver its business model with more consistency.
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As our success in middleware proves, companies are looking for open, standards-based software solutions to help integrate their IT systems and dissolve the barriers that impede the flow of information within the enterprise. There is a simultaneous shift underway toward service-oriented architecture or SOA which enables companies to be much more flexible and responsive. As the global leader in middleware, IBM is in a strong position to capitalize on the SOA software and services opportunity, which over the next two years is expected to more than double, to $143 billion.
Our strategy in our systems business is to continue to gain share, as we have done the last five years.
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In addition, our systems business is pursuing a growth strategy around core technologies and R&D collaboration with clients.
As you know, we made a strategic play in consumer electronics to be a provider of high-value components and design services, as opposed to end-user products. Our focus on core components is generating double-digit growth in microelectronics. Revenue from our 300-millimeter wafer products grew more than 250 percent in the fourth quarter of 2005, and another 200 percent in the first quarter of this year. Our Cell technology has made a clean sweep of the industrys three major game platforms. And the broad potential of IBMs Cell and POWER microprocessors in healthcare, defense
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systems, consumer electronics and many other fields is very promising.
This is not simply an OEM business. This is about collaborating with the R&D operations of our clients. You will recall that we created our Engineering & Technology Services business in 2003 to pursue these opportunities. More recently, we combined this business with our microelectronics business, technology development and manufacturing, intellectual property operations and our OEM sales to create a new unit called Technology Collaboration Solutions. This unit, led by Adalio Sanchez, is designed to capitalize on the growing demand for collaborative innovation. Youll hear more about this from Adalio and Bill Zeitler tomorrow.
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When you step back and look at our major businesses and how we have reshaped them over the past decade, I think a couple of points stand out.
First, our services, software and systems and hardware/financing businesses are evenly balanced in terms of profit contribution to IBM. Each of these three units represents a mix of emerging, high-growth businesses and more mature, slower-growing, but highly profitable businesses which generate substantial cash and fuel our investments in new market opportunities.
These businesses are also vital to our clients. In many cases they are the foundation of our strongest
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relationships. From these relationships we are expanding our business into emerging spaces.
Second, we have strengthened our capacity to lead through innovation.
For example, in software, we are the leader in web services and SOA, the new architectural model that is reshaping the software industry.
In systems and component technology, we are the leaders in this wholly new, deeply collaborative approach to how technology is created.
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In services, we are reinventing the business services industry by leading a shift from labor-based to asset-based approaches, through the intimate integration of advanced science, technology and algorithms into business processes and operations. At the same time, we have exercised great discipline in pursuing contracts and have walked away from opportunities that may have yielded short-term revenue but had what we considered unacceptable financial risk.
Third, we are winning in the marketplace.
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IBM is the world leader in middleware, with a 18 percent share; in services, with over 7 percent share more than twice the size of our nearest services competitor; and in servers, with a 33 percent share.
Two weeks ago, Gartner reported that IBM gained ground on Dell and Hewlett-Packard in the server market during the first quarter, with a 19 percent gain in shipments faster than the overall pace of the market. And according to a new IDC report, IBM took the number one position in total storage hardware in the fourth quarter of 2005.
Were out-performing competitors like CA and BEA in enterprise middleware. We are seeing strong demand for our WebSphere products, including application servers,
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portals and our business integration products. Were the market leader in Information Management Services, as well as SOA and web services.
IBM Global Services was recently named by Gartner as a leader in Supply Chain, CRM, Business Intelligence and Offshore Applications Services.
As in past decades, when the IT industry moved from one computing model to another, IBM is again leading the shift to a very different era for our industry. We are putting distance between us and our competitors. We like our competitive position going forward.
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Todays meeting will begin with a broad-ranging discussion of global integration and its implications by a panel of business leaders and government officials, as well as an expert from the Harvard Business School. I believe our panel will provide a good backdrop for tomorrows discussion and also provoke some stimulating conversations over dinner.
Following our panel, Doug Elix will discuss how we are capturing growth opportunities in the emerging markets of India, China, Russia and Brazil. Joining him are our general managers of each of those country operations.
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Then Bob Moffat will describe to you how we are capitalizing on and integrating the skills, economics and scale now available in these markets and throughout the world, and how we are bringing this integrated capability to bear for our clients and for our own productivity and operational effectiveness.
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Let me close with just a few words about the subject of this afternoons panel global integration.
One of our hopes for this session beyond giving you a deep dive into IBMs own globally integrated model and operations is to spark dialogue about the broader role of global companies in emerging markets. I believe
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that companies like IBM can and must be a positive force for bridging the gaps between the promise of the developing world and some of todays thorny realities.
Are there gaps?
We all know there are. For one, there remain serious roadblocks to the full integration of the emerging world.
Will it be a smooth entry and integration with the developed world, or a rough one?
Will India, China and Brazil be successful in extending the benefits and opportunities of their rising middle classes and cities to their large populations of rural poor?
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Conversely, will fear and protectionist impulses derail the rich opportunities before us, not just for the creation of new wealth, but for global integration at a deeper level in the public policy, cultural and environmental realms?
One reason I think its especially important for leaders in the developed world including those who participate in and follow the IT industry to spend time in India, China and other emerging markets is to recognize that theres a lot more to these rising economic powers than low-cost labor. This really and truly isnt about labor arbitrage.
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Indian universities are turning out more than 2 million new graduates every year, and its still not enough to keep up with the demand for talent.
By the end of this decade, India will have more than 21 million college graduates and the second largest pool of scientists and technology professionals of any country in the world. In an integrated global marketplace, Indias skilled professionals will have an impact well beyond the borders of this country.
On the other hand, developing markets are under enormous pressure to mature as industrial and post-industrial economies. This is visible in issues like
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intellectual property, security, infrastructure and, in some areas, the rule of law.
We think IBM can play an important role.
IBM was cited in a recent INSEAD study as one of only nine truly global corporations. We believe that we can help emerging regions, not just as a supplier of advanced technology, but as a deeply experienced global institution ... one that has learned over nearly a century what it means to be a progressive world citizen.
These are exciting times, and especially for our company. I believe IBMs competitive position is strong along all the dimensions on which a business can compete and lead. This position was hard-won requiring tough,
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honest self-examination, an understanding of the fundamental shifts driving our industry, and top-to-bottom actions to remake our company. And that has led not just to more efficient operations, but to a more strategic business model.
Clearly our work is never done, but the headwinds we faced a few years ago are largely behind us. And you are now seeing the benefits of those decisions and actions in our results.
The IBM company is positioned to deliver on our model on a sustainable basis, and we have greater capacity and flexibility to focus on growth and profit
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opportunities in the decades ahead here in India, and across an ever-more-integrated world.
Ladies and gentlemen, thank you again for joining us in Bangalore. I hope that these presentations, and your first-hand view of IBMs operations in India, will enliven your understanding of our company and the exciting times in which we are living.
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I will now turn the stage over to Hiro Takeuchi, our moderator for the panel discussion on Global Integration.
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Searchable text section of graphics shown above
[LOGO]
IBM Global Briefing
Bangalore, India
Emerging Markets
Doug Elix
Senior Vice President & Group Executive
IBM Sales & Distribution
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Certain comments made in the presentation may be characterized as forward looking under the Private Securities Litigation Reform Act of 1995. Those statements involve a number of factors that could cause actual results to differ materially. Additional information concerning these factors is contained in the Companys filings with the SEC. Copies are available from the SEC, from the IBM web site, or from IBM Investor Relations.
In an effort to provide additional and useful information regarding the companys results as determined by generally accepted accounting principles (GAAP), these and the other materials presented during this event will include certain additional non-GAAP information.
The rationale for managements use of this non-GAAP information, the reconciliation of that information to GAAP, and other related information is included in supplementary materials entitled Non-GAAP Supplementary Materials that are posted on the Companys investor relations web site at http://www.ibm.com/investor/events/global0606/. The Non-GAAP Supplementary Materials are also included as Attachment II to the Companys Form 8-K dated today.
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Three convergences are driving the global economy
The ten flatteners converged to create a web-enabled playing field for collaboration in real time.
Three billion people in China, India, Russia, Eastern Europe and Latin America entered the global economy
Vertical organizational silos converged to create new process horizontal collaboration.
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The Ten Flatteners |
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1. Berlin Wall Falls |
A global view appears |
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2. Netscape IPO |
Overinvestment in fiber optics |
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3. Workflow |
Java enterprise architecture |
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4. Outsourcing |
Shift work and activities |
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5. Offshoring |
Shift entire operation |
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6. Open-Sourcing |
Collaboration |
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7. Insourcing |
UPS takes over logistics |
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8. Supply-Chaining |
Wal-Marts speciality |
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9. Informing |
Search from Google, Yahoo, etc. |
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10. The Steroids |
Wireless access and VoIP |
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Pressure for institutional and enterprise change is building
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Globalization is accelerating
Global Resources |
Global Production |
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Enabling Culture and Legal Systems |
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Global Infrastructure |
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Globalization expands the pool of skilled workers
India and China have the most cost effective developer pools... |
...which will expand 3-fold by 2010 |
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[CHART] |
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Source: IDC; MGI Labor Database; McKinsey analysis; IBM analysis
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Globally integrated business is on the rise
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Insular |
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Globally Integrated |
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World View |
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National |
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Global |
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Boundaries |
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Vertically Integrated |
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Focused on Core |
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Modus Operandi |
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Plan and Push |
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Collaborate and Pull |
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Processes |
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Enterprise Integration |
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Inter-enterprise Integration |
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Human Capital |
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Traditional Demographics |
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Global Demographic Shift |
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Technology |
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Proprietary |
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Open Standards-based |
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Source: Information Technology & Competitive Advantage, New Paradigm Learning Corporation, 2005
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particularly for outperformers
2006 CEO Study
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The business model we choose will determine the success or failure of our strategy.
Products and services can be
copied, the business model is
Our greatest focus is on business model innovation, which is where the greatest benefits lie. |
Source: IBM CEO Survey 2006; Outperformers have operating margin growth above the median of all enterprises and underperformers are below
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Componentization frees the enterprise for global collaboration and skill location
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Source: IBM Institute for Business Value analysis; IBM analysis 2002-2006
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Within the traditional IT market opportunity, Solutions will grow significantly faster than point products
[CHART]
Source: IBM Market Intelligence, 2005
12
Business Performance Transformation provides market expansion opportunity at a high growth rate
[CHART]
Source: IBM Market Intelligence, 2005
13
IBM growth is outpacing the market
[GRAPHIC]
Source: Global Market View Data, IT Market Served by IBM Solutions, 2006; without PCs, @ constant currency
15
IBM in Emerging Countries
India |
|
China |
|
|
|
First in India in 1951 New joint venture in 1992 $510M revenue in 2005 43,000 IBM employees Largest employer of any global IT company in the country Leader in served markets in the country Broad capabilities from research and innovation to delivery and hosting |
|
First in China in 1938 Wholly-owned subsidiary in 1992 $1.5B revenue in 2005 8,000 IBM employees Best Employer Leader in innovation with large research and development presence Partnerships with 50+ universities |
|
|
|
Russia |
|
Brazil |
|
|
|
First in Russia in 1974 Wholly-owned subsidiary in 1991 $250M revenue in 2005 600 IBM employees Competence Centers for Linux, Oil & Gas, Telco Strategic partner/supplier for Joint Supercomputer Center Relationships with top 10 Russian universities |
|
First in Brazil in 1917 Branch office opens in Sao Paulo in 1931 $1.5B revenue in 2005 8,000 IBM employees Leader in brand recognition Market leader in all servers, middleware and IT Services Global customer support |
IBM Revenue without PCs
16
[LOGO] |
|
Bangalore, India |
|
IBM India
Shanker Annaswamy
Country General Manager
IBM India
© 2006 IBM Corporation
17
India : Skills and capabilities
Innovation |
|
Execution |
|
|
|
Research
Technical research on IM, Software Engineering and Systems Management Global Services Innovation Research Centre Collaborating with Asian clients on Innovation Projects
Software Laboratory
Development lead for middleware, tools and data base Technical enablement for broad client base across India and AP
Engineering & Technology Services
VLSI, embedded software development / deployment
Global Business Solutions Center
Global development and re-use of industry solutions |
|
Domestic Market Sales
No 1 position in all hardware segments Services market leadership Innovating to establish Software leadership
Application Service
End-to-end application design, build and maintenance support for global clients CMM / CMMI Level 5 & PCMM Level 5 Certifications Six Sigma Certification 700+ global clients
Global Service Delivery Center
End-to-End Infrastructure Services for global clients
Business Transformation Outsourcing
Business process support for global clients |
18
India: Mindshare and growth
Awareness |
|
Client success |
|
|
|
|
|
IBM is the leader in Brand Preference |
|
$6B opportunity (served) 13% market growth 2006-2009 |
|
[CHART] |
|
|
|
|
|
INDUSTRY FOCUS |
|
|
|
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|
|
Banking BPO Retail IT Services Auto Comps Telecom Electronics Pharmacy |
[LOGO] |
|
|
|
|
Source: Unaided Brand Awareness Survey, 2006 |
|
Source: IBM GMV 1H06, excluding PCs, 2004 Fx rates |
19
[LOGO] |
|
Bangalore, India |
|
IBM China
Henry Chow
General Manager
IBM Greater China
© 2006 IBM Corporation
1
China: Skills and capabilities
Innovation |
|
Execution |
|
|
|
China Research Lab
Established in 1995 Beijing Industry solutions, eCommerce, Natural Language Processing, Speech Technology
China Development Lab
Established in 1999 Beijing 3 areas: Software, Systems & Technology and Services (SOA&LBS) Linux, Development & Testing, and Solutions
China Business Innovation Center
Established in 2006 Showcase IBM business and solution innovation leadership and facilitate collaborative innovation with clients
Ecosystem
Built and supported a network of 1000 Business Partners
Talent Programs
Intensive technical & professional training and development; diversity programs
University Partnership
Partnership with 50 + leading universities in China to develop future IT and business leaders |
|
Domestic Sales
Greater China Group Headquarters 2 major sales branches 12 remote sales branches 3 new sales branches opened in 2005 4 new sales branches planned in 2006 Largest supplier of Systems, Storage and Services
Domestic Infrastructure
5 wholly-owned subsidiaries and 4 joint ventures in manufacturing, services and leasing 200+ services centers across China China System Center: Testing of performance benchmarks, proof-of-concept, migrating, training
Global Delivery Centers
IBM Solution and Services Company 1480 people in 5 locations for solution development and deployment for north Asia; strategic AP BTO
Global Integrated Supply Chain
IBM Procurement China Co. Manages IBM global supply chain |
2
China: Mindshare and growth
Share & Awareness |
|
Opportunity |
|||||||||||
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|
|
|||||||||||
Market Share |
|
$19B opportunity (served) |
|||||||||||
|
|
12% market growth 2006-2009 |
|||||||||||
Brand/Rankings |
|
1# |
|
2# |
|
3# |
|
4# |
|
5# |
|
|
|
|
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|
|
|
|
|
|
|
|
|
|
INDUSTRY FOCUS |
|
Server |
|
IBM |
|
HP |
|
Dell |
|
Sun |
|
Lenovo |
|
|
|
Storage |
|
IBM |
|
HP |
|
EMC |
|
Dell |
|
Sun |
|
Banking |
|
Middleware |
|
IBM |
|
Oracle |
|
BEA |
|
Microsoft |
|
Veritas |
|
Telco |
|
Tech. Services |
|
IBM |
|
HP |
|
Huawei |
|
Sun |
|
Digital China |
|
GMB |
|
SO |
|
IBM |
|
CE |
|
HP |
|
Accenture |
|
CSC |
|
Government |
[LOGO] |
|
|
Healthcare |
|
||||||||||
[GRAPHIC] |
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Insurance |
|
||||||||||
|
|
Industrial |
|
||||||||||
|
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Distribution |
|
||||||||||
|
|
|
|||||||||||
|
|
|
|||||||||||
Source: IDC 4Q05 Tracker Factory Revenue Final |
|
Source: IBM GMV 1H06, excluding PCs, 2004 Fx rates |
3
[LOGO] |
|
Bangalore, India |
|
IBM Russia
Kirill Korniliev
General Manager
IBM Eastern Europe/Asia
© 2006 IBM Corporation
1
Russia: Skills and capabilities
Innovation |
|
Execution |
|
|
|
IBM in Russia since 1974
First mainframe shipped to Ministry of Chemical Industry First company in IT sector in Russia which was 100% international vendor
Linux Center of Competence opened in 2004
IBM Innovation Center opened in 2004
Oil and Gas Center of Competence opened in 2005
OSS Telco Center of Competence opened in 2005 |
|
Operations in Russia and 10 former Soviet Union (FSU) countries
Accredited offices in: Ukraine (Kiev) Kazakhstan (Alma-Aty) Uzbekistan (Tashkent)
Belarus, Georgia; Armenia; Azerbaijan; Turkmenia; Tadjikistan; Kyrgizia
Office in Moscow and direct presence in Russia regions:
North-West (St. Petersburg) Urals (Ekaterinburg) Volga (Samara) South (Rostov-Don) Siberia (Krasnoyarsk) Tatarstan (Kazan) |
2
Russia: Mindshare and growth
Awareness |
|
Opportunity |
|
|
|
|
|
[GRAPHIC] |
|
$7B opportunity (served) |
|
|
|
10% market growth 2006-2009 |
|
|
|
|
|
|
|
INDUSTRY FOCUS |
|
|
|
|
|
|
|
Oil and Gas Government Communications Banking SMB |
[LOGO] |
|
|
|
|
|
|
Source: IBM GMV 1H06, excluding PCs, 2004 Fx rates |
3
[LOGO] |
|
Bangalore, India |
|
IBM Brazil
Rogerio M Oliveira
Country General Manager
IBM Brazil
© 2006 IBM Corporation
1
Brazil : Skills and capabilities
Innovation |
|
Execution |
|
|
|
Linux Technology Center
Two labs in Brazil (Hortolandia and Campinas) One of the five largest in the world
IBM Innovation Center
Only Innovation Center in Latin America Test and optimize Partner applications Expertise in pervasive, autonomic and Grid computing
IBM Technology Leadership Council
Provide technical leadership to IBM Brazil Works closely with IBM Academy of Technology
Accessibility Center
Offers solutions to people with disabilities
Ecosystem Initiative
On-demand business model managed through partnerships. IBM technology to mid-market by forging strong relationship and alliances with key ISVs and SIs |
|
Domestic Sales
No. 1 position in Hardware, Software (middleware) and IT services
Global Application Service
Support global clients in application maintenance and ERP implementation CMM/CMMI Level 5 and PCMM level 5 certified
Global Service Delivery Center
End-to-end infrastructure services for global clients
Global Command Center
Command tower for all outsourcing operations that Brazil provides for customers within the country and throughout the world
Business Transformation Outsourcing
Business process support for global clients
IBM Bank
Finances Hardware, Software and Service contracts, including consultancy. |
2
Brazil: Mindshare and growth
Share & Awareness |
|
Client Success & Opportunity |
|
|
|
Market Share |
|
$10B opportunity (served) |
|
|
7% market growth 2006-2009 |
[GRAPHIC] |
|
|
|
|
|
|
|
INDUSTRY FOCUS |
IBM leader in Brand Recognition |
|
|
4Q04 Unaided Awareness |
|
Finance |
|
|
SMB |
[CHART] |
|
Government |
|
|
[LOGO] |
Source: IDC (LA Server, Storage, OC and SW Trackers; LA IT Services |
|
|
Source: Brand Leadership Tracking 1W05 |
|
Source: IBM GMV 1H06, excluding PCs, 2004 Fx rates |
3
Emerging Markets Panel Discussion
Henry Chow General Manager, IBM Greater China |
|
Kirill Korniliev General Manger, IBM Eastern Europe/Asia |
||
|
|
|
||
[GRAPHIC] |
[LOGO] |
|
[GRAPHIC] |
[LOGO] |
|
|
|
||
Shanker Annaswamy Country General Manager, IBM India |
|
Rogerio Oliveira Country General Manger, IBM Brazil |
||
|
|
|
||
[GRAPHIC] |
[LOGO] |
|
[GRAPHIC] |
[LOGO] |
|
|
|
4
Our Revenue and Profit Growth Model
Revenue Growth Model
Base Revenue |
|
2% - 3% |
|
|
Emerging Markets contribute beyond domestic business with WW/Global missions and resources:
Global Service Delivery Center
Global Application Service
Global Command Center to support outsourcing operations
Global BTO support for Global Clients
Global Integrated Supply Chain (Procurement)
|
|
|
|
|
|
|
Growth Initiatives |
|
|
|
|
|
Business Transformation |
|
1% |
|
|
|
Emerging Markets |
|
1% |
|
|
|
New Markets |
|
1% |
|
|
|
|
|
|
|
|
|
Acquisitions |
|
1% - 2% |
|
|
|
|
|
|
|
|
|
Total Revenue |
|
6% - 8% |
|
|
|
|
|
|
|
|
|
Profit Growth Model |
|
8% - 10% |
|
|
|
|
|
|
|
|
|
EPS Growth Model |
|
10% - 12% |
|
|
2
Key thoughts
Accelerating globalization is driving globally integrated enterprises, institutional change and the expansion of skilled worker pools.
CEOs are leveraging this new global landscape to lead business model innovation resulting in significant improvement in financial performance.
The imperative to innovate is driving an expansion of high-growth opportunities such as Solutions and Business Performance Transformation.
IBMs emerging market presence has a strong history and we have been practicing a global business model, supported by a global employment model, for decades.
Emerging markets contribute beyond domestic business with worldwide global missions and resources.
3
Global Integration
Bob Moffat
Senior Vice President
Integrated Operations, IBM
© 2006 IBM Corporation
5
Certain comments made in the presentation may be characterized as forward looking under the Private Securities Litigation Reform Act of 1995. Those statements involve a number of factors that could cause actual results to differ materially. Additional information concerning these factors is contained in the Companys filings with the SEC. Copies are available from the SEC, from the IBM web site, or from IBM Investor Relations.
In an effort to provide additional and useful information regarding the companys results as determined by generally accepted accounting principles (GAAP), these and the other materials presented during this event will include certain additional non-GAAP information.
The rationale for managements use of this non-GAAP information, the reconciliation of that information to GAAP, and other related information is included in supplementary materials entitled Non-GAAP Supplementary Materials that are posted on the Companys investor relations web site at http://www.ibm.com/investor/events/global0606/. The Non-GAAP Supplementary Materials are also included as Attachment II to the Companys Form 8-K dated today.
6
Global Integration Supports IBM Business Model
IBM has unmatched global capabilities
We are globally integrating these capabilities to enhance competitiveness and enable growth
We are confident in our ability to deliver on a sustained basis three points of Earnings Per Share (EPS) growth from productivity
7
Global Integration Has Two Important Elements
Deep Local Roots
The experience of running a business in different markets
Leveraging that experience to drive growth
Global Operations
Access to talent and skills; integrated globally to enable growth
Doing work where it most effectively and efficiently can be done
Transformed business processes componetized, simplified, standardized and global
Technology and process to automate workflows; improve speed and responsiveness while dramatically lowering cost
8
Global Integration to Meet Productivity Objectives
2005 Cost/Expense ($79B) |
|
Yields: |
|
|
|
[CHART] |
|
Enhanced competitiveness
Investments to transform; enable growth
Offset labor cost increases
Three Points of Earnings Per Share (EPS) Growth YTY ($300- 400M) |
9
Meeting Productivity Objectives
2005 Cost/Expense ($79B) |
|
Integrated Supply Chain |
|
|
|
[CHART] |
|
Significant Annual Cost Takeout ($3-5B annually) from:
Optimized Sourcing
Supplier Management
Product Design
Process Discipline |
10
Meeting Productivity Objectives
2005 Cost/Expense ($79B) |
|
Global Support Functions |
|
|
|
[CHART] |
|
Establishing Centers of Excellence
1,000+ Accountants in centers in Malaysia, Slovakia, Hungary, Argentina and Raleigh
Staffing Centers of Excellence to streamline on-boarding process
HR Investing in Learning Infrastructure in China/India to enhance skills
Deal Hubs optimizing pre-sales support for improved win rates |
11
End User Services
Arvinder Surdhar
Vice President
Global End User Services,
Integrated Technology Delivery, IBM
© 2006 IBM Corporation
2
End User Services
[GRAPHIC]
14K Employees
evenly divided between local and remote services
21 Global Call Centers Handle 3M Call a Month
Support 4M End Users in 26 Languages
3
Reinventing
Service Delivery For
Strategic Outsourcing
William Ireland
Director
Global Service Delivery Center, India, IBM
Krishna Nathan
Vice President of Services &
Director
IBM Zurich Research Lab
© 2006 IBM Corporation
2
Managing Labor Cost in Strategic Outsourcing
Delivery is Critical to Competitiveness
Total Delivery Cost |
|
Labor Cost by Competency |
|
|
|
[CHART] |
|
[CHART] |
3
Leveraging IBM Research to Create Unique Capabilities That Will Allow us to:
Optimize Resource Allocation
Optimization techniques to dynamically determine best allocation of skills to operational task at hand
Scale Operations Without Scaling Labor Force
Labor to technology transformation through automation of IT management tasks
Create a Virtual and Resilient Infrastructure
Separate workforce, process, tools, computing environment and infrastructure
Seamless fail-over, improved responsiveness, resilient global delivery
4
IBM India Has Unmatched Capabilities
[GRAPHIC]
Launched new technology and processes in Bangalore
Full service IT operations not just monitoring for more than 225 clients worldwide
Providing high-value complex services
Security and Network Operations
Server and Storage Management
Hosting
7
Assembling and Deploying Global Teams: Professional Marketplace
Dan DElena
Vice President
Workforce Optimization, Global Business Services
© 2006 IBM Corporation
2
Dynamic searches based on skill, availability and cost
Engagements staffed 20% percent faster
Ability to weigh staffing alternatives to improve profitability
3
Summary
IBM has unmatched global capabilities
We are globally integrating these capabilities to enhance competitiveness and enable growth
We are confident in our ability to deliver on a sustained basis three points of Earnings Per Share (EPS) growth from productivity
© 2006 IBM Corporation
2
Our Developers
26K Developers
12% increase in emerging markets last year
Expected to nearly double in 2006
Worlds largest concentration of Java, SOA and RFID skills
40% of IBM patents are in software
2
Largest globally integrated team of chip and systems engineers in the industry
Added nearly 1,000 in emerging markets in last 18 months
22 IBM Fellows & 158 Distinguished Engineers
1,500 Patents
3
Largest and fastest-growing, adding nearly a million new developers a year
5.2 million over five years; more than Microsoft is under 1/3 the time
60% of growth from emerging markets
335,000 developers in India
238% growth in China last year
4
Largest single contributor to Linux Open Source community
~900 developers; 150 projects; 500 patents donated
Doubled investment in emerging markets last year
IBM Linux sales grew 75%
5
200,000 technology and business experts
Half of employees have been with IBM for 5 years or more
Grew by 5x in emerging markets over the last 5 years
India grew by 10x
6
3,200 researchers
75% with advanced degrees
5 Nobel Laureates
8 inductees in National Investors Hall of Fame
India Research Lab to grow ~30% this year
7
Searchable text section of graphics shown above
|
[LOGO] |
Bangalore, India
Non-GAAP Supplementary Materials
June 6, 2006
© 2006 IBM Corporation
Non-GAAP Supplementary Materials
In an effort to provide investors with additional information regarding the companys results as determined by generally accepted accounting principles (GAAP), the company also discussed the following non-GAAP information which management believes provides useful information to investors.
Constant Currency
Management refers to growth rates at constant currency or adjusting for currency so that the business results can be viewed without the impact of changing foreign currency exchange rates, thereby facilitating period-to-period comparisons of the Companys businesses performance. Generally, when the dollar either strengthens or weakens against other currencies, the growth at constant currency rates or adjusting for currency will be higher or lower than growth reported at actual exchange rates.
2
On April 30, 2005, IBM sold its PC business. Management believes that it is important to investors to understand the financial results of the company adjusted for the impact of its divested PCD operations in order to show IBMs results on a comparable basis year-to-year, and to best present ongoing operational performance. Accordingly, management has presented certain financial results excluding the effects of the PC business.
Consistent with the companys management system, its reportable segments include transactions between segments that are intended to reflect an arms-length transfer price and include intercompany profit. Management believes that a more appropriate measure of the financial impacts that the divestiture of the PC business has on IBMs consolidated financial results should exclude any revenues associated with internal sales and intercompany profits, which are eliminated in consolidation. Accordingly, the results of the PC business have been adjusted from the reported PC segment. The basis for these adjustments are to give effect to intercompany and certain allocated expenses and the adjusted results are intended to display the impact on the IBM consolidated results on a basis comparable to which the company operates post-PC divestiture which management believes is meaningful and useful to investors.
3
Management includes a presentation of cash flows that excludes the effect of Global Financing Receivables and subtracts net capital investments from Net Cash from Operations. For a financing business, increasing receivables is the basis for growth. Receivables are viewed as an investment and an income-producing asset. Capital investments are necessary to grow and sustain the business. Therefore, management presents financing receivables as an investing activity, which currently has the effect of lowering cash from operations, and net capital investments as a reduction of Net cash from Operations. Managements view is that this presentation gives the investor the best perspective of cash available for new investment, in addition to our capital expenditures, or for distribution to shareholders.
Stock-based Compensation
Additionally, certain financial results have been restated to reflect the companys adoption of expensing of stock based compensation in 2005. However, given certain data limitations, selected financial results (e.g. cash flows from operations in 1999) have been presented without the effects of equity compensation.
4
Reconciliation of 2005 Revenue and Revenue Growth in Emerging Countries, excluding PCs
$ in Millions |
|
Excluding PCs |
|
As Reported |
|
||
|
|
|
|
|
|
||
Brazil |
|
$ |
1,533 |
|
$ |
1,580 |
|
|
|
|
|
|
|
||
China |
|
$ |
1,476 |
|
$ |
1,713 |
|
|
|
|
|
|
|
||
India |
|
$ |
510 |
|
$ |
575 |
|
|
|
|
|
|
|
||
Russia |
|
$ |
250 |
|
$ |
267 |
|
|
|
|
|
|
|
||
Total Emerging Countries Revenue Growth Rate |
|
23 |
% |
(2 |
)% |
The above serves to reconcile the Non-GAAP financial information included in Sam Palmisanos Welcome Remarks and Slide 16 of Doug Elixs Emerging Markets Presentation. See Slides 2 and 3 of this presentation for additional information on the use of these non-GAAP financial measures.
5
Reconciliation of CAGR, excluding effects of PCs, and at Constant Currency
|
|
2003-2005 |
|
|
|
|
|
CAGR, excluding PCs, and at Constant Currency |
|
17 |
% |
|
|
|
|
Effects of PCs and Currency |
|
(11 |
)% |
|
|
|
|
CAGR |
|
6 |
% |
The above serves to reconcile the Non-GAAP financial information on Slide 15 of Doug Elixs Emerging Markets Presentation. See Slides 2 and 3 of this presentation for additional information on the use of these non-GAAP financial measures.
6
Reconciliation of Management View of Cash Flow
$ in Billions |
|
1999* |
|
2000 |
|
2001 |
|
2002 |
|
2003 |
|
2004 |
|
2005 |
|
|||||||
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|||||||
Management View of Cash Flow |
|
5.9 |
|
6.7 |
|
6.8 |
|
5.9 |
|
8.7 |
|
9.1 |
|
9.6 |
|
|||||||
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|||||||
Plus: Global Financing Receivables |
|
(1.7 |
) |
(2.5 |
) |
2.0 |
|
3.3 |
|
1.9 |
|
2.5 |
|
1.8 |
|
|||||||
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|||||||
Less: Capital Expenditures, net |
|
(4.8 |
) |
(4.3 |
) |
(4.9 |
) |
(4.6 |
) |
(3.9 |
) |
(3.7 |
) |
(3.5 |
) |
|||||||
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|||||||
Net Cash from Operations, as reported |
|
$ |
9.0 |
|
$ |
8.6 |
|
$ |
13.7 |
|
$ |
13.8 |
|
$ |
14.5 |
|
$ |
15.3 |
|
$ |
14.9 |
|
* Does not include effects of equity compensation expensing. See Slide 4 of this presentation for additional information.
May not add due to rounding
The above serves to reconcile certain Non-GAAP financial information regarding managements view of cash generated from reported revenues, included in Sam Palmisanos Welcome Remarks. See Slide 4 of this presentation for additional information on the use of these non-GAAP financial measures.
7